What exactly is Business Process Management (BPM)? This training course introduces Business Process Management as a concept and describes the key business drivers associated with BPM today.
How well an organization operates is dictated by its business processes, but most of these processes are not as efficient, standardized, or optimized as they should be. Through a mixture of lecture and hands-on exercises, you’ll learn how to analyze and troubleshoot existing business processes and make specific recommendations for improvement to maximize ROI and ensure compliance.
Today’s businesses are continuously challenged with the need to change. This course was developed to empower individuals to become change agents and guide their teams or organization through that change. You will learn a structured approach and the strategies, communication plans, and assessments needed to get executive buy-in and improve user adoption.
The most common reason for an information management project to fail isn't the technical implementation itself, but issues with user adoption and resistance to change. Don’t let this happen to you! Learn the practice of change management – the people side of organizational change - to ensure the success of your next project.
What exactly is Electronic Records Management (ERM)? This training course introduces Electronic Records Management as a concept and describes the key business drivers associated with ERM today.
New and disruptive technologies are altering the Information Management landscape so regularly that it's hard to keep up - that is, until now. This course provides a primer on the Cloud, Robotic Process Automation, Artificial Intelligence, and Blockchain and explores real-world use cases for each technology in Information Management.
What exactly is Enterprise Content Management (ECM)? This training course introduces Enterprise Content Management as a concept and describes the key business drivers for and benefits of ECM.
File shares pose unique records and information management challenges as they are collaborative in nature, have numerous stakeholders, and limited metadata. Learn the best approach for cleaning up these digital landfills to reduce risk and improve operational efficiency.
Every organization in the world is on, or should be on, a Digital Transformation journey. How effectively you navigate this journey relies on how adept your organization is at combating the rising tide of information chaos. This requires new strategies and skills that extend beyond traditional ECM. We call this modern approach Intelligent Information Management.
Creating and capturing information form the first step in intelligent information management. In this course, we’ll show you effective capture processes that span various sources, systems, and formats of information that organizations create and receive. We’ll review the capabilities required for effective information creation and capture, including document management, scanning, collaboration, and information management solutions. And we’ll review key supportive processes, including knowledge management and content migration and integration.
Information has little value if it cannot be found, retrieved, and accessed to support business objectives. In this course, we'll show you how to identify, capture, and automate metadata. We'll outline the benefits of an effective taxonomy and how to create one. We'll review approaches to extracting intelligence from structured information applications and scanned images, and we'll describe new strategies leveraging analytics and artificial intelligence.
Organizations that work at “the speed of paper” are increasingly being rendered non-competitive and irrelevant. In this course, we’ll show you how to identify processes that are ripe for improvement and make the business case for process change. You’ll learn best practices for mapping existing processes and improving them. We’ll review basic process automation capabilities and identify appropriate use cases for each, including robotic process automation (RPA) and case management.
