Frequently Asked Questions

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Jesse-Wilkins-Speaking-3 Questions About Training

I can't log in. What do I do?

Fear not, help is at hand. Send us an email, and someone will help you before 24 hours has passed (and most likely much sooner than that).

I just paid for a course, now what?

Congratulations on committing to your professional development. To access your course, log in to using your credentials. Once you are logged in, click My Courses from the Education tab. You should now be on the learning platform and able to see your course. If you do NOT see your course, please hit refresh or logout and back in. The first login triggers the course to load, and sometimes there is a slight delay.

Still not seeing it? Please send an email, and we will get right back to you.

I took a course years ago, how do I find my certificate?

We moved to a new learning platform in early 2015. If you earned a designation certificate from AIIM before that time, you can view and download a copy on the new system. To find it, log in to using your credentials, then click My Courses (under the Education tab). This will take you the new learning platform. Click the Transcript link in the left navigation column to see your past certificate(s). These are official, but if your course was completed before July 1, 2015, and you'd prefer the original, send us an email, and we can help.

I just passed a course, how do I download my certificate?

Be sure to log into your course, so that you see all the course topics. The very last topic has the certificate and logo links. These links unlock after you pass your exam. Click on each link to open and download it. If you have any problems, please send us an email.

Can I pay by invoice or do I have to pay online?

AIIM can send you an invoice but only with a PO or signed booking form (guaranteeing payment will follow after the invoice has been issued). Payment of an invoice can be made via credit card or bank (wire) transfer.

When we are ready to pay, how do we make a wire transfer?

You can download these bank details and instructions to make a wire payment.

What is AIIM's Tax ID number?

Our tax ID number is 52-0810190.


Questions About Certification

What are the requirements of the CIP certification?

The exam itself has no formal prerequisites, though we recommend candidates have at least five years of broad-based and hands-on information management experience.

Is there a practice exam available?

Yes, AIIM offers a 100-question practice exam that covers all of the domains of the real exam and is free to take.

Should I take a training course before taking the exam?

The CIP practice exam will give you a good idea of how ready you are for the breadth of the CIP exam and point out any areas in which you're not as strong. AIIM offers a training course for every topic on the CIP exam.

If you require a broader education, the Foundations of Intelligent Information Management training course was designed to be a primer for the CIP exam and covers 100% of the topics on the CIP exam.

Would taking the Foundations of Intelligent Information Management training course be enough to pass the CIP exam?

Yes, the Foundations of Intelligent Information Management training course covers 100% of the topics on the CIP exam and should be sufficient for passing it. Having said that, your level of experience will dictate your ability to apply principles to the examples in the exam.

Would studying the material in the CIP Study Guide be enough to pass the CIP exam?

Yes, the CIP Study Guide covers 100% of the content on the CIP exam. We do recommend that candidates also have at least five years of experience, as the exam does require some analysis and application, but everything on the exam is covered in the study guide.

What’s the best way to study for the exam if your short on time and budget?

Many organizations use study groups, where each person in the group is responsible for a domain, set of topics, or even just a single topic from the exam. Each person leads a review of their assigned topic in a lunch & learn type format. By spreading it around, everyone learns and teaches in turn. The CIP Study Guide can be used as your source material.

What’s the difference between the onsite proctored exam and the online exam?

The exam itself is the same - same passing score, same questions, etc. The process is different in that the onsite proctored version requires you to go to a Kryterion test center, while the online exam can be delivered at your home, office, etc.

There are several technical requirements for the online exam because it is a proctored exam, including a webcam, microphone, and the ability to install a software application. More information about the online exam process can be found here.

How much is the CIP exam?

The cost of the CIP exam is $385 (or $349 if you’re an AIIM professional members in good standing).

Do members of AIIM get a discount on the CIP exam or study materials?

Yes, members get a 10% discount on the CIP exam, as well as on all of our training courses, including the Foundation of Intelligent Information Management, which covers 100% of the content on the CIP exam.

Members get the CIP Study Guide for free.

How many questions are on the exam?

The exam consists of 100 multiple-choice questions.

How long is the exam?

The exam is 2 hours (120 minutes).

What’s the passing score for the exam?

Candidates must score 60% to pass.

How many times can someone take the CIP exam?

Candidates may take the exam as many times as they need to pass. That said, each attempt requires payment of the full exam fee.

In addition, a candidate who is not successful must wait fifteen calendar days before taking the exam again and a candidate who is unsuccessful on the second attempt must wait 90 days for each additional attempt. These policies were designed to help safeguard the security of the exam.

How does the CIP compare to the Certified Records Manager (CRM) designation?

The CIP complements the CRM very well. The CRM is a very deep dive into records management practices, but it doesn't cover some of the other aspects of information management that are important. CIP addresses records management as one of many information management functions/processes within an organization and helps to provide a broader contextual picture. Many information professionals hold both the CRM and CIP, as well as other certifications.

How does the CIP compare to ARMA's Information Governance Professional (IGP) certification?

IGP focuses more on strategy, planning, analysis, and developing and managing a program, while the CIP is more operational and focused on the tools, processes, and tactics required to execute against a strategy. The two certifications are complementary, and many information professionals earn both.

Where do I submit my required CIP maintenance credits?

CIP maintenance credits can be submitted here. If you run into any questions or issues, like whether something counts or for how much, send us an email.

aiim-conference-party-funQuestions About the Online Community

What is the AIIM Community?

The AIIM Community is an online discussion forum. It is where you need to be if you are an information professional who wants to share your knowledge and discuss issues with other information management professionals.

Who can use the AIIM Community?

Anyone and everyone can access and browse the community, but only professional members of AIIM can participate in the discussions, add comments, and share their knowledge on the community blog.

How do I access the AIIM Community?

You can get to the AIIM Community from the AIIM website by clicking on the Community tab or by visiting Your AIIM website username and password are your keys to accessing the community and participating in the discussions.

What should I do to get started in the AIIM Community?

First, review and complete your profile. Once you've done that, navigate to the 'Introduce Yourself' discussion thread and let the AIIM Community know who you are. Have fun!

Can I manage the emails I receive from the AIIM Community?

Of course! We want you to receive only what you want to receive. Go to your profile. Under 'My Account' there are two things to check. 'Email preferences' and 'Community Notifications.' Under 'Email preferences,' you can select the types of emails you want to receive. You can subscribe to digests of the community conversations under the 'Community Notifications' tab.

aiim-conference-tshirt-crowdQuestions About Membership

What's the difference between the three membership packages AIIM offers and which is right for me?

AIIM understands that different folks have different needs. That’s why we offer three tiers of membership:

Professional Membership is for individuals.

Preferred Provider is a 10-pack of individual professional memberships, making it great for teams; plus any information management solution provider is featured throughout our online Buyers Guide.

Leadership Council is for organizations who want to engage with AIIM’s think tank on the future of information management. It includes 20 individual professional memberships and two seats at the bi-annual leadership summits.

More information can be found here.

How much does AIIM Membership cost?

$189 USD for Professional Membership
$1,600 USD for Company Membership
$12,000 USD for Industry Vendor Companies; $3,000 USD for Industry User Organizations for Leadership Council

How do I designate the 10 or 20 people I want to assign our individual memberships to?

First, make sure everyone has an AIIM account. They can create one in under a minute at Once everyone has a web user account, email us the names and email addresses of who you would like to have the membership access. We’ll set that up for you and confirm. Super Easy!

How can I get a receipt?

A receipt is automatically emailed to you when you join/renew your membership. If you need another copy, send us an email to request a new one.

Help! What do I do if I can't log in?

We have your back! Please send us an email letting us know the issue you're experiencing, and we will take care of you right away. We can also help reset your password or update your email address.

Can you send me a member certificate or logo?

Yes! We love that you want to promote your membership with AIIM. Please email us, and we’ll send that over to you.

People_board-table-computers-2Questions About Our Research

Can I use any of the statistics in AIIM's research reports?

Yes, we are happy to extend free use of the materials in our reports, provided proper attribution is given with AIIM cited as the source.

How are the statistics compiled?

The survey results quoted in our reports are collected from individual members of the AIIM community using a web-based survey tool. Invitations to take the survey are sent via email to a selection of the 155,000+ individuals in our community.

Can my company sponsor an AIIM report or have AIIM develop custom content materials?

Absolutely! If you would like more information about sponsorship opportunities or having AIIM develop custom content for your organization, send us an email, and we will be in touch.

Do You Still Have Questions?

We'd love to hear from you. Let us know how we can help.

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