Insight

Learn how to:

Get a complete view of the customer -- and act upon it
Extract valuable business data to improve business decisions
Improve collaboration with customers, employees, and partners


11 - 20 Results out of 536

Why You Should Adopt a No Code Technology Stack into Your Portfolio

The role of the CIO has dramatically changed within the last five years. With this shift they now face distinctly different challenges, compared to five years ago: Time to Value; Digital Transformation Demands; and The ‘Coder Crisis’. In this webinar, AIIM chief analyst Bob Larrivee will share the latest from AIIM research to help you make the case – even if you're not the CIO – for bringing technology into the hands of the business to configure and implement digital business solutions, radically changing your processes to strengthen customer experiences and support digital transformation. FlowForma will demonstrate how their platform enables IT to partner with the business, which is becoming more important as this CIO role shifts. Find out how to allow your workforce to have secure online access to real-time data and managed processes; and hear use cases on how businesses have radically transformed and automated their processes without any coding, while meeting their digital transformation strategic objectives.

6 Strategies to Future-Proof Your Business

A webinar exclusively for BPOs and Outsourced Service Providers.  How to differentiate yourself and stand out against your competitors? How do you future-proof your business to get ahead? In this webinar, we’ll share 6 strategies to help you strengthen your customer base and meet the demands of your educated customer. Some of these strategies will include: ways to position yourself against your competitors; how to understand, meet, and exceed customer demands; and understanding how to take full advantage of emerging intelligent capture technology to extend your offerings in new ways. We’ll guide you on how you can do these things even better than before.

Information Through a New Lens - What Lies Beyond ECM

For our UK and European Community. Our industry once professed the need for a single system – an Enterprise Content Management (ECM) system. The concept was good, but the execution – and reality – failed to live up to the vision, however our industry has evolved into what we have today – content services. In this webinar, with this fresh perspective in mind, we’ll look at how the business ecosystem can succeed with how: it allows, and actually thrives on, having lots of small inter-connected applications; these applications and platforms need to be modern, connected, and personal; and modern architecture, scalability, integration, and personalised solution capability can collectively deliver a truly revolutionary step forward in how organisations create, consume and ultimately gain greater value from their information and content assets.

The New Workflow Imperative: An Integrated Automation Strategy Connecting Process Automation to the Business

In this webinar we'll address many topics about workflow, such as: When to apply straight-thru processing or use dynamic case management, how humans will work with automation in the future, the role of AI in automation, when to use business rules instead of workflow, and how to mix workflow with RPA, capture, and content services.

7 Keys to Effective Customer Journey Mapping

Tip Sheet

In this tip sheet we address the underlying issues from the context of customer needs, these seven keys will unlock your true customer experience potential. Download this FREE tip sheet to find out more.

Enhancing Content Migration in Insurance and Financial Services

eBook

In this eBook, we present the challenges of migration along with the opportunity for businesses to identify and extract valuable data from their content as part of the migration process. Data that can be used to increase the value of their content by transforming that content into searchable, standardized, content that becomes findable and actionable. Regardless of format, data can be used in more ways than originally intended.

6 Key Considerations In Building Your e-Invoicing Strategy

eBook

A strategic approach to e-invoicing is one of the most productive initiatives an organization can undertake on their digital transformation journey to improve overall business efficiency, costs, and productivity. In this ebook, we take a look at e-Invoicing and the key things to consider to help drive your overall digital transformation strategy.

5 Lines of Business that Require Good Governance

eBook

In this eBook, we will highlight how good governance practices around retention management, defensible discovery, and security policies will help drive digital transformation. Specifically, how they make legal, finance, HR, marketing, and sales departments more productive while reducing corporate risk.

Improving your Organization’s Collaborative and Case-centric Processes with Office 365

A challenge many businesses face is the need to bring together documents and emails – in addition to information located in other existing systems – in a quick and efficient manner. When it comes to performing the tasks and processes within your organization, it’s helpful to have a unified location to do that work so that you can make proper decisions and get the right information into your processes promptly. This helps to improve the performance of your organization by putting case information front and center. So using Office 365 as this main platform makes sense. In this webinar, we’ll discuss ways to take advantage of your Office 365 and SharePoint implementations in a case-centric way. This will include bridging email and document handling into your collaborative environment to better manage your customer processes and accounts, and much more.

Are Your Financial Processes World Class or Second Class

Tip Sheet

The Finance department is flooded with paper. If there’s ever been a top candidate for automation, it’s here. Ridding this department of the tedious manual tasks that take up too much time is crucial - not just to save time and frustration for the people working in these departments, but it's also key to driving strategy and future business growth. Download this FREE tip sheet to find out more.
Back to Top Back to Top