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AIIM Conference 2018 - A "Modern Records Management" Case Study

Rafael Moscatel, Head of Information Governance, Farmers

How the compliance department at Farmers Insurance enabled cutting edge initiatives. On the heels of introducing breakthrough Artificial Intelligence, Internet of Things, and "Fintech" initiatives into the enterprise, Farmers recognized a need to modernize its records and information management strategy to support and protect these new capabilities. The organization invested in talent, research, eDiscovery tools and policy development  to solve some of the highly-regulated industry's most complicated challenges including email retention, legal hold defensibility and records compliance.

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