What is Information Management?

Information, as we know it today, includes both electronic and physical information. The organizational structure must be capable of managing this information throughout the information lifecycle regardless of source or format (data, paper documents, electronic documents, audio, video, etc.) for delivery through multiple channels that may include cell phones and web interfaces.

What is Information Management

According to Wikipedia, Information management (IM) is the collection and management of information from one or more sources and the distribution of that information to one or more audiences. This sometimes involves those who have a stake in, or a right to that information. Management means the organization of and control over the structure, processing and delivery of information.



AIIM agrees with this definition. Information, as we know it today, includes both electronic and physical information. The organizational structure must be capable of managing this information throughout the information lifecycle regardless of source or format (data, paper documents, electronic documents, audio, social business, video, etc.) for delivery through multiple channels that may include cell phones and web interfaces. Given these criteria, we can then say that the focus of IM is the ability of organizations to capture, manage, preserve, store and deliver the right information to the right people at the right time.

Information Management

Information management environments are comprised of legacy information resident in line of business applications, Enterprise Content Management (ECM), Electronic Records Management (ERM), Business Process Management (BPM), Taxonomy and Metadata, Knowledge Management (KM), Web Content Management (WCM), Document Management (DM) and Social Media Governance technology solutions and best practices. Information management requires the adoption and adherence to guiding principles that include:

  • Information assets are corporate assets. This principle should be acknowledged or agreed upon across the organization otherwise any business case and support for IM will be weak.
  • Information must be made available and shared. Of course not all information is open to anyone, but in principle the sharing of information helps the use and exploitation of corporate knowledge
  • Information the organization needs to keep is managed and retained corporately. In other words the retention and archiving, of information. If you save a document today, you expect it to be secured and still available to you tomorrow

Information management is a corporate responsibility that needs to be addressed and followed from the upper most senior levels of management to the front line worker. Organizations must be held and must hold its employees accountable to capture, manage, store, share, preserve and deliver information appropriately and responsibly. Part of that responsibility lies in training the organization to become familiar with the policies, processes, technologies and best practices in IM. That training is available through AIIM. www.aiim.org/training


Benchmark your Organization with AIIM Industry Research

AIIM's Market Intelligence group provides neutral and unbiased market research reflecting the wisdom of our 80,000 community of information professionals. Each report will help you match and measure your ROI and implementation issues against your peers. Topics include:

Become a Certified Information Professional (CIP)

The role of the information professional is changing. It's time for information professionals to change the way the business world thinks about enterprise information and IT. Make the Certified Information Professional designation part of your path to career development and continuous learning.
  • Demonstrate your ability to bridge IT and business.
  • Keep your information management skills current and competitive.
  • Lead your organization into the world of social and mobile content.
  • Enhance your value to employers and clients.
  • Become part of the next wave of information management professionals.

Take a Deep Dive with AIIM Training Programs

Over 20,000 students can't be wrong. Designed from global best practices, AIIM training programs are available as classroom or online and cover focused topics such as: All courses lead to AIIM Practitioner and some lead to AIIM Specialist and Master Designations.

Attend Online and In-person Educational Events

AIIM offers a variety of ways for you to learn about industry trends and topics, network with your peers, and find out about available solutions and services.
  • Online webinars allow easy access from wherever you are and whenever you want (live or on-demand).
  • Local seminars travel to 13 cities in North America during the spring and fall. Get out of the office and meet with AIIM staff, your peers, and industry solution providers.
  • The AIIM Conference is THE global gathering place for information professionals. Attendees hear from industry visionaries, learn from peers, network with information professionals, reinforce current relationships and build new ones.