What Does That Mean?

AIIM has you covered! We have defined the key terms for you. Check out our glossary when you need a clear cut definition of a term.

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What is Document Management (DMS)?

Document management, often referred to as Document Management Systems (DMS), is the use of a computer system and software to store, manage and track electronic documents and electronic images of paper based information captured through the use of a document scanner.

What is eDiscovery?

Discovery is the term used for the initial phase of litigation where the parties in a dispute are required to provide each other relevant information and records, along with all other evidence related to the case. 

What is Business Process Management?

BPM is a way of looking at and then controlling the processes that are present in an organization. It is an effective methodology to use in times of crisis to make certain that the processes are efficient and effective, as this will result in a better and more cost efficient organization. 

What is Electronic Records Management (ERM)?

ISO standard 15489: 2001 defines Records Management (RM) as the field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including the processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records. 

What is Imaging?

Imaging allows organizations to capture paper-based information and convert it to electronic images that are stored in a computer electronically.

What is Case Management?

A “case” is any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve resolution of a problem, claim, request, proposal, development or other complex activity. It is likely to involve multiple persons inside and outside of the organization, with varying relationships to each other, as well as multiple documents and messages. 

What is Email Management?

Email is the de facto standard for business communication across organizations at this time. Just as any other type of business information and record, email must be included as part of, and adhered to, the organizational standards addressing information and records. 

What is Collaboration?

Collaboration is a working practice whereby individuals work together to a common purpose to achieve business benefit. 

What is Enterprise Content Management (ECM)?

Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes.

What is Enterprise Search?

The practice of identifying and enabling specific content across the enterprise to be indexed, searched, and displayed to authorized users.

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