AIIM Industry Watch

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2015-Content Analytics IW Cover

Content Analytics: Automating Processes and Extracting Knowledge

Industry Watch

Content analytics is a key part of “big data” business intelligence, but is also driving auto-classification, content remediation, security correction, adaptive case management, and operations monitoring.  Managing multi-channel, inbound content is increasingly difficult if relying on manual processes. Content analytics also offers a way to carry out defensible deletion in line with IG polices, particularly for emails. Dealing with dark data and adding value to content rather than deleting it is a common objective.

In this survey report we look at the take-up of analytics applications for inbound routing and text recognition, for content classification and metadata correction, for improved search and knowledge extraction, and to provide business insight. We look at the success factors and outcomes, and the choices for deployment.

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Underwritten By:

Array Technology
Rocket Software
Swiss Post
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