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2014 Case Management IW Cover

Case Management and Smart Process Applications

Industry Watch

Smart Process Applications, Intelligent Business Processes and Adaptive BPM use computer intelligence to extract information from the content associated with a business process, and use it to select, modify or re-direct the workflow. A primary application is in case management and here the term “case” is used in its widest sense from payment management, through contract bids, claims handling and loan origination, to traditional healthcare, crime or legal cases.

In this report, we take an in-depth look at the applicability of smart process applications, early user experience, drivers for improved case management, and the feature sets required of a modern case management system. 

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Underwritten By:

ISIS Papyrus
Kodak Alaris
Swiss Post
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