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April 28-30, 2026 Baltimore, Maryland

Jam-Packed Agenda

Get the Practical Insights You Need to Unlock Your Unstructured Data for AI Success

 

 

Please note: This agenda is subject to change and will be updated regularly as new details are finalized.

1:00 - 5:00 PM

AIIM Board of Directors Meeting

(Invitation Only)
1:00 - 2:50 PM

Committee Meeting 1

1:00 - 2:50 PM

Committee Meeting 2

1:00 - 2:50 PM

Committee Meeting 3

2:50 - 3:10 PM

Break

3:10 - 5:00 PM

Brazilian Delegation Meeting

(Invitation Only)
3:10 - 5:00 PM

WIIM Leadership Committee Meeting

(Invitation Only)
3:10 - 5:00 PM

Committee Meeting

5:00 - 6:30 PM

Private AIIM Volunteer Reception

(Invitation Only)
08:30 – 9:00 AM

Breakfast

Join us before the official kick-off for a light breakfast and a chance to meet some of sponsors of this event.
9:00 – 9:15 AM

Welcome and Keynote Intro

Welcome to the AI+IM Global Summit 2026. Join us as we kick off this incredible day, packed full of unforgettable sessions and learnings.

Tori Miller Liu

President & CEO, AIIM

9:15 – 10:00 AM

Keynote: Frontier Challenges in Enterprise AI Governance: The Role of Information Management Leaders

Information management (IM) leaders are on the frontline of AI governance, managing the unstructured data that powers AI systems and ensuring the data quality and integrity critical to maximizing AI value whilst mitigating its risks. In this opening keynote, Oliver Patel, a leading author and expert in AI governance, delivers both the essential knowledge IM leaders need right now and a practical roadmap for strategic action. As AI regulations accelerate globally—from the EU AI Act to ISO 42001—and as organizations shift from generative AI to increasingly autonomous agentic systems, the governance landscape is evolving rapidly. This keynote cuts through the complexity to deliver the critical updates IM leaders need to stay ahead of compliance requirements and emerging risks. This session presents a practical framework for implementing and scaling enterprise AI governance, based on real-world deployment experience. You'll gain clarity on what distinguishes AI governance (AIG) from traditional information governance (IG) and data governance (DG), including new challenges like algorithmic accountability, model transparency, and the governance of AI-generated content. We’ll also tackle a strategic question facing every IM leader: Should IM enable or lead AIG? Who owns AIG? You'll leave with concrete tactics and skills to position your IM function as a strategic driver of responsible and effective AI innovation—themes we'll build on throughout the summit and bring to action in our closing keynote on building strategic influence.

Oliver Patel

Head of Enterprise AI Governance, AstraZeneca and Creator of Enterprise AI Governance

10:00 – 10:30 AM

Cohort Collaboration- Meet your Cohorts

Kick off your experience by meeting your fellow cohorts in an informal setting. This is your chance to introduce yourself, learn about others in your group, and start building connections that will carry through the program. Whether you're a first-timer or returning attendee, this session sets the tone for a collaborative and engaging experience.
10:30 AM – 12:00 PM

Workshops

Join our sponsor-led workshops for focused, hands-on sessions that dive into real-world challenges and innovative solutions. Led by industry experts, these sessions offer practical insights, demos, and discussions tailored to the evolving needs of information professionals. It’s a great opportunity to learn directly from solution providers and explore new tools and strategies that can support your work.

Check out the workshops tab to get more details on the available workshops.

12:00 – 12:45 PM

Lunch

Enjoy lunch with your colleagues and take this time to connect with fellow cohorts. Whether you're catching up or meeting new peers, it's a great opportunity to refuel, share insights, and build meaningful professional relationships before the afternoon sessions resume.
12:45 – 1:30 PM

Sponsor Demos / Break

Visit the Solutions Showcase to experience 10-minute Sponsor Demos featuring the latest in information management, from AI advancements to governance tools. With three demos running at a time across 12 sessions, it's your chance to explore new solutions and connect directly with leading providers.
1:30 – 2:15 PM

Breakout Sessions

Breakout sessions offer a deeper dive into the topics that matter most, with practical solutions and real-world insights you can apply right away.

Visit the Breakout Sessions tab to see the full lineup and choose the sessions that best fit your goals.

2:15 – 2:30 PM

Transition Break

Transition Break
2:30 – 3:15 PM

Breakout Sessions

Breakout sessions offer a deeper dive into the topics that matter most, with practical solutions and real-world insights you can apply right away.

Visit the Breakout Sessions tab to see the full lineup and choose the sessions that best fit your goals.

3:15 – 3:45 PM

Solutions Showcase Break with Snacks

Break
3:45 – 4:15 PM

Breakout Sessions

Breakout sessions offer a deeper dive into the topics that matter most, with practical solutions and real-world insights you can apply right away.

Visit the Breakout Sessions tab to see the full lineup and choose the sessions that best fit your goals.

4:30 – 4:45 PM

Transition Break

Transition Break
4:45 – 5:30 PM

Breakout Sessions

Breakout sessions offer a deeper dive into the topics that matter most, with practical solutions and real-world insights you can apply right away.

Visit the Breakout Sessions tab to see the full lineup and choose the sessions that best fit your goals.

5:30 – 7:00 PM

Solutions Showcase Reception - with Sponsor Tours

Join your peers in the Solutions Showcase for a lively networking reception featuring cocktails, appetizers, and guided sponsor tours. It’s the perfect chance to unwind, make new connections, and explore the latest innovations from our sponsors in a relaxed, interactive setting.
10:30 AM – 12:00 PM

Designing Your AI-Ready Enterprise: A Hands-On Blueprint for Trusted, Scalable AI

Most organizations are experimenting with AI, but many struggle to move beyond pilots. The challenge isn’t innovation. It’s preparing the enterprise for AI that is trusted, governed, and scalable.In this interactive session, OpenText and Deep Analysis guide participants from AI strategy to executable planning. Using a real world use case, attendees will assess readiness, identify where AI can deliver value, and design a foundation that supports governance, change management, and ROI. Participants will map their starting point and leave with a practical blueprint they can apply immediately.

Alan Pelz-Sharpe

Founder & Principal Analyst, Deep Analysis

Tom Grucza

Sr. Product Marketing Manager, OpenText

10:30 AM – 12:00 PM

AI, But Make It Useful

Learn a structured framework identifying and evaluating AI use cases in Records & Information Management. Leave with practical tools to assess feasibility, strategic alignment, and organizational readiness to develop AI solutions that actually work.

Joey Smith

BIM Manager, Access Sciences

Tina Gibeson

Director of Consulting Services, Access Sciences

10:30 AM – 12:00 PM

AI ON SOLID GROUND: STRUCTURING, SCALING, AND SUSTAINING INNOVATION

Generative AI promises breakthrough innovation—but its success depends on a solid foundation. This session unpacks how strong data architecture, quality, and governance are essential to realizing GenAI’s full potential. Participants will explore concepts that develop AI fluency to understand how to organize, optimize, and operationalize data assets. Through hands-on activities and practical examples, this session exposes enablers to align GenAI with organization’s long-term strategy, turning experimentation into sustained impact.

Priya Sarathy, PhD

CEO, Wheel Data Strategies

10:30 AM – 12:00 PM

The Trust Infrastructure: Context-Powered AI on Enterprise Content

Workshop description coming soon
10:30 AM – 12:00 PM

Workshop 6

Workshops description coming soon
1:30 – 2:15 PM

Custodians to Strategists: Repositioning Records and Information Management in the Age of AI

Explore how Records and Information Management (RIM) professionals can move beyond custodianship to strategic leadership, integrating governance expertise into AI adoption to strengthen compliance, spark innovation, and build lasting competitive advantage.

Barry Primes, CIP

Records Management Officer, Harris Central Appraisal District

1:30 – 2:15 PM

Redesigning Workflows for the AI Era: Practical Approaches to Process Automation

Legacy workflows were rigid and brittle, forcing manual work at every exception. Learn how to redesign for AI-based workflows that classify content, predict next steps, adapt to variation, and keep governance intact.

Richard Medina

Cofounder and CEO, Doculabs, Inc.

1:30 – 2:15 PM

Real-World AI Implementation: Field Notes from Information Governance Leaders

Join two information leaders navigating AI adoption in high-stakes environments as they share candid insights on deploying AI tools for records management, the organizational hurdles they've encountered, and practical frameworks for prioritizing AI investments when resources are constrained and compliance requirements are non-negotiable. This interactive fishbowl session invites audience members to rotate into an open third chair and join the conversation.

Leigh Zidwick

Senior Director, Information Governance, DLA Piper

John Daly

Manager, Global Records and Information Governance, Bunge

2:30 – 3:15 PM

Automating Documenting SOPs for Busy Technology Teams

Discover how busy technology teams can transform outdated SOPs into dynamic, visual knowledge using tools like Scribe. Learn practical strategies for auto-generating step-by-step guides that teams actually use - all without adding overhead to your already packed schedule.

Peter Schweiss

Director of Technology Services, Hope Ignites

2:30 – 3:15 PM

Securing & Automating Financial Data: AI Strategies for Workflow Transformation & Governance

See how AI/ML can drive workflow automation, improve information governance and security in fintech and AML. Using real cases, interactive demos and group activities, attendees will gain practical ways to prepare, protect, and optimize data for compliant, AI-driven operations.

Anusha Nerella

Technology Leader | Development Expert in AI/ML, Forbes Technology Council member

2:30 – 3:15 PM

Why Context Matters: The Missing Link to Scalable and Trusted AI Productivity

In the rush to adopt AI, many organizations overlook the hidden friction caused by fragmented, context-poor information. This session explores why capturing and operationalizing context is the missing link to scalable, trusted AI productivity—and how a Context-First Document Management approach eliminates operational friction, enabling faster decisions, greater compliance, and real business impact. Discover how connecting documents, people, and processes in context empowers AI to deliver value you can trust.

Kyle Gillette

Senior Solutions Architect, M-Files

2:30 – 3:15 PM

Modernizing Records Management in the era of AI

AI is reshaping how organizations classify, retain, secure, and dispose of records—but it also introduces new risks. This session explores practical ways to modernize records management using AI-assisted capture, metadata enrichment, and smart disposition while strengthening governance.Learn how to align policies with emerging AI use cases, improve audit readiness, and reduce manual effort without sacrificing compliance, privacy, or defensibility. Includes a roadmap and real-world patterns to adopt safely.

Hermant Prasad

Founder & CEO, Crest Infosolutions LLC

3:45 – 4:30 PM

Margins Matter: A Big Picture View of Data Feminism in Information Management

Using the key concepts from the book Data Feminism by Catherine D’Ignazio and Lauren Klein, we will explore the seven principles behind intersectional feminism in data science and discuss how these concepts can be applied within information programs at varying levels.

Sarah Sheffield, CIP

Lead Document and Records Management Specialist, Fluor Federal Petroleum Operations

3:45 – 4:30 PM

Knowledge Organization Systems: The Backbone of High-Quality, Usable Data

In today's data-driven organizations, the ability to manage, retrieve, and leverage information efficiently is paramount. This session explores the foundational role of controlled vocabularies, taxonomies, and ontologies in building high-quality, interoperable, and AI-ready data environments.

Ashley Yurek

Program Manager, Application Records Management, JPMorgan Chase

3:45 – 4:30 PM

Data Classification Decoded: Leveraging AI for Governance and Protection

Why does information governance succeed—or fail? It all starts with knowing your data. Classification and identification are the bedrock of every information governance strategy: when you understand what a document contains, applying the right retention, protection, and compliance controls becomes straightforward.In this session, we’ll explore practical classification technologies and strategies—and how they can be applied across the information lifecycle. We’ll look at proven capabilities available in Microsoft Purview, including Sensitive Info Types, Trainable Classifiers, and Exact Data Match, as well as innovative AI-driven approaches used in real-world client engagements. We'll also touch on how emerging agentic AI models can further automate and strengthen downstream classification at scale. You’ll hear practical success stories, actionable patterns, and approaches for using AI to enhance accuracy, reduce risk, and bring clarity to your data landscape.Join us to discover how intelligent classification can transform data chaos into confident, consistent information governance.

Pablo Quero

Senior Director, FTI Consulting

3:45 – 4:30 PM

Capture to Intelligence: Transforming Workflows with AI-Driven Business Automation

As organizations grapple with increasing volumes of unstructured data, the demand for efficient, scalable solutions is at an all-time high. Discover how advances in AI, intelligent document processing (IDP), and document management (DMS) are transforming workflows. Learn through real-world examples how AI-powered automation boosts productivity, reduces errors, and drives compliance across departments like finance, HR, and supply chain. Gain actionable insights to identify automation opportunities, audit workflows, build implementation roadmaps, and manage change for successful adoption.

Alex Solliday

Senior Sales Director, DocuWare

4:45 – 5:30 PM

Dark Data Attack Vectors! Actionable Strategies Using AI to Mitigate Risks and Find Hidden Assets

Dark data poses significant risks to organizations, but some dark data is good—it holds golden nuggets that can benefit you. Learn strategies to reduce dark data threats while using AI to identify those valuable insights hidden in unmanaged information.

Amitabh Srivastav, CIP

AIIM Fellow

4:45 – 5:30 PM

AI for Metadata Enrichment: From Chaos to Clarity

Metadata gaps slow down search, governance, and AI adoption. In this session, we’ll explore how AI can auto-generate and enrich metadata to improve discoverability, compliance, and decision-making. Attendees will leave with practical steps to transform messy data into actionable insights.

Ayoade Adegbite

Senior Analytics Engineer, Behind the Data

4:45 – 5:30 PM

Breakout Session - Coming Soon

8:30 – 9:00 AM

Breakfast

Fuel up for the day with a relaxed breakfast and one more chance to connect with peers.
9:00 – 9:15 AM

Context Setting - Mission for the Day

Start the day with clear direction as Tori outlines your mission, goals, and what to expect. She will share how to get the most value from your cohort group so you can learn, connect, and contribute with purpose.

Tori Miller Liu

President & CEO of AIIM

9:15 – 10:00 AM

Cohort Collaboration

This is where real problem solving begins as you work closely with your cohort to analyze challenges and share solutions. Expect honest discussion, practical insights, and outcomes you can put to work immediately.
10:00 – 10:05 AM

Cohort Final Remarks

Wrap up the cohort conversation block with a quick recap of the themes, ideas, and solutions surfaced in your group. This short debrief helps capture insights before you transition to the next part of the program.
10:05 – 10:35 AM

Solutions Showcase Break with Snacks

Break
10:35 – 11:20 AM

Breakout Sessions

Breakout sessions offer a deeper dive into the topics that matter most, with practical solutions and real-world insights you can apply right away.

Visit the Breakout Sessions tab to see the full lineup and choose the sessions that best fit your goals.

11:20 – 11:35 AM

Transition Break

Transition Break
11:35 AM – 12:20 PM

Breakout Sessions

Breakout sessions offer a deeper dive into the topics that matter most, with practical solutions and real-world insights you can apply right away.

Visit the Breakout Sessions tab to see the full lineup and choose the sessions that best fit your goals.

12:20 – 1:05 PM

Lunch

Enjoy lunch with your colleagues and take this time to connect with fellow cohorts. Whether you're catching up or meeting new peers, it's a great opportunity to refuel, share insights, and build meaningful professional relationships before the afternoon sessions resume.
1:05 – 1:45 PM

Sponsor Demos / Break

Visit the Solutions Showcase to experience 10-minute Sponsor Demos featuring the latest in information management, from AI advancements to governance tools. With three demos running at a time across 12 sessions, it's your chance to explore new solutions and connect directly with leading providers.
1:45 – 1:50 PM

Transition Break

Transition Break
1:50 – 2:35 PM

Breakout Sessions

Breakout sessions offer a deeper dive into the topics that matter most, with practical solutions and real-world insights you can apply right away.

Visit the Breakout Sessions tab to see the full lineup and choose the sessions that best fit your goals.

2:35 – 2:50 PM

Transition Break

Transition Break
2:50 – 3:35 PM

Breakout Sessions

Breakout sessions offer a deeper dive into the topics that matter most, with practical solutions and real-world insights you can apply right away.

Visit the Breakout Sessions tab to see the full lineup and choose the sessions that best fit your goals.

3:35 – 4:05 PM

Solutions Showcase Break with Snacks

Break
4:05 – 5:35 PM

Workshop Sessions

Dig deeper into core topics with focused, hands-on workshops led by experienced instructors. These sessions give you practical exercises, frameworks, and takeaways you can apply right away.

Visit the Workshop Sessions tab to see the full lineup and choose the sessions that best fit your goals.

5:35 – 7:05 PM

Charm City Social

Unwind with drinks, bites, and hands-on activities inspired by Baltimore’s vibrant culture. Play games, meet new people, and have fun as the community comes together.
4:05 - 5:35 PM

From Gatekeeper to Growth Driver: Making AI Governance Your Competitive Weapon

Information leaders are positioning AI governance as a competitive accelerator, not just risk management. Learn the ROI language that secures budget, leverage your IM expertise to lead AI governance, and create a 90-day action plan with concrete steps that establish you as an AI enabler. Walk out with practical tools to help your organization move fast with AI while maintaining trust.

Susan Gleason, CIP

Head of Information Governance, Withers LLP

Doron Goldstein AIGP, CIPM, CIPP/E, CIPP/US, FIP, PLS

Corporate Partner and U.S. Head of the Data Innovation, Privacy and Cybersecurity Practice, Withers LLP

4:05 - 5:35 PM

Rethinking the Information Lifecycle in the AI Era

Shell partnered with Deep Analysis to fundamentally rethink its information lifecycle strategy. Their work uncovered a critical insight: in the AI era, curation must start at capture—not downstream. This 90-minute interactive workshop shares their case study, introduces the reimagined information lifecycle framework, and guides participants through redesigning their own organization's approach to information management for the age of AI.

Pieter Lokker, CIP

Information & Digital Manager, Enterprise Information Management, Shell

Alan Pelz-Sharpe

Founder and Principal Analyst, Deep Analysis

4:05 - 5:35 PM

Building Agents with Copilot Studio

In this interactive workshop, you’ll create a custom agent that leverages public and private information to respond to user requests. You’ll also see what you can do to bring in external information from third party services into your agents to make them even more powerful.

Robert Bogue, CIP

President, Thor Projects LLC

10:35 – 11:20 AM

Enhancing Access to Cultural Archives with Generative AI & Knowledge Graphs

Hear how “ChatLoS” improves discovery in Maryland State Archives’ Legacy of Slavery collections by combining RAG, data agents, and Knowledge Graphs. Learn how the university grappled with explainability, ethics, and user study findings. Learn about their roadmap for sustainable adoption.

Rajesh Kumar Gnanasekaran

IT Assistant Director- AI Solutions, University of Maryland

10:35 – 11:20 AM

Stop Playing Hide and Seek with AI: Turning AI Use into Governed Practice

AI is already embedded in everyday tools and workflows, often beyond the visibility of governance teams. As policies are written and pilots approved, control can fade once AI becomes part of daily work. This session explores how to end the game of hide and seek with AI by operationalizing governance in practice. Learn how inventories, intake processes, lifecycle controls, and records create a defensible foundation; see how one organization moved from intent to execution; and get started with RexCommand to uncover shadow AI and take control early.

Joe Pearce

Head of Product, RecordPoint

10:35 – 11:20 AM

Your Content Isn’t the Problem. Your Platform Is.

Organizations are racing toward AI yet still rely on legacy content systems built to store documents, not power decisions or automation. This session explores why traditional repositories limit AI value & how modern content platforms unlock contextual intelligence inside real business workflows. You’ll learn how AI performs best when grounded in governed, connected content, not files in folders. We’ll outline a practical modernization approach that brings content into ERP & CRM processes & evolves AI from assistance to agentic action, delivering measurable productivity & decision impact.

Tom Grucza

Sr. Product Marketing Manager

11:35 AM – 12:20 PM

Trustworthy AI for Regulatory Data: Architecture, Quality, and Governance

Learn how regulated enterprises design AI-ready information systems. This session covers secure data architecture, quality controls, and explainable methods that ensure compliance while enabling innovation.

Bharat Chaturvedi

Senior Engineer, Leading Financial Organization

Dhruv Chaturvedi

Supply Chain Management Student, TCNJ

11:35 AM – 12:20 PM

(Un)intelligent Document Processing

Separate reality from hype and value from fantasy in the IDP space. We will explore what IDP can really do versus what vendors say it can do. We'll stay brand agnostic and instead work through the commonalities that brands share, their common limitations, and where IDP technologies can excel.

A. Caleb Gattegno, IGP, CIP, CDIA

Content Capture Technical Lead

1:50 – 2:35 PM

Stop Documenting and Start Managing Knowledge: A Cybersecurity Case Study

Teams often don’t need more documentation—they need usable knowledge. Learn how one cybersecurity team transformed SOPs, playbooks, and standards into a scalable KM system using SharePoint and Power Automate to boost efficiency, resilience, and AI readiness.Jennifer Miller, Senior Technical Writer - Knowledge Mgmt. Principal, PRA Group

Jennifer Miller

Senior Technical Writer – Knowledge Architect, PRA Group

1:50 - 2:35 PM

The Information Professional’s Guide to Prompt Engineering & Prompt Management

As Large Language Models transform business operations, prompt engineering has become critical for both strategists and technical teams. This session will cover all the essential aspect of prompt engineering from prompt types and their applications, OWASP LLM security threats including prompt injection attacks, and architecting robust guardrails against malicious inputs. You'll learn enterprise-grade prompt management practices for governance and scale, as well as optimizing and fine-tuning prompts for specific use cases without deep ML expertise. Whether evaluating AI investments or building production systems, you'll gain actionable knowledge and skills to implement effective prompts in your AI solutions.

Rafia Tapia

Senior Solution Architect, Amazon

1:50 - 2:35 PM

Designing Document Automation for a Changing AI Landscape

The Intelligent Document Processing (IDP) landscape is shifting as capabilities like extraction and classification become increasingly available through hyperscalers investing heavily in AI services. With AI models improving rapidly, the need for manual intervention is declining—yet organizations must still support a broad mix of electronic and physical documents across expanding document types, making strength across this diversity essential for reliable automation.This session explores how organizations can avoid early commitment to a single technology by building flexible, future-ready automation strategies that adopt the best AI models as capabilities evolve while maintaining governance and operational control. Attendees will gain practical insight into architectural principles where AI supports extraction and classification within a governed framework, rather than making autonomous business decisions.

Rod Hughes

Product Marketing Manager, Kodak Alaris

2:50 - 3:35 PM

From Paper to Performance: How AI and IDP Are Transforming Document Management

Organizations are facing rising information volumes, complex content, and pressure for speed and accuracy—making traditional document management insufficient. This session shows how Ricoh uses AI and Intelligent Document Processing to capture, classify, and activate information. Learn how advanced AI, language understanding, and automation turn raw documents into structured data, reduce manual entry, strengthen compliance, and improve customer experiences, unlocking faster decisions and more efficient workflows.

Scott Francis

Technology Evangelist, Ricoh Document Scanners

2:50 - 3:35 PM

Unified AI-Driven Framework for Integrating GIS, BIM, PMIS, and EAM in Infrastructure Management

Discover how AI breaks down silos between your mapping, building models, project data, and asset management systems. See how intelligent agents unify GIS, BIM, PMIS, and EAM to automate workflows, surface insights, and transform infrastructure decision-making.

Ravi Vaish

Director, Information Systems, AECOM

08:30 – 09:00

Breakfast

Fuel up for the last day with a relaxed breakfast and one more chance to connect with peers. Be sure to complete your sponsor passport before the morning sessions begin.
09:00 – 09:20

Awards

Celebrate standout contributions from across the information management community. These awards recognize leaders, innovators, and volunteers who are advancing the profession and inspiring others.
09:20 – 09:35

Fireside Chat Context Setting

Start the day with an inspiring fireside chat that frames the themes and challenges your cohort will explore. This session sets the tone and sparks the thinking needed for meaningful problem solving.
09:35 – 10:25

Cohort Collaboration: ORID Reflection & Conclusions

Continue your cohort collaboration with an ORID style reflection to surface insights, conclusions, and next steps. Use the final five minutes to submit your key takeaways digitally so they can be shared and carried forward.
10:25 – 10:55

Solutions Showcase Break with Snacks

Enjoy snacks while sponsors draw prizes and showcase practical solutions you can explore firsthand. During this time, facilitators review digital submissions and participants are welcome to browse cohort takeaways.
10:55 – 11:15

Cohort Share-Outs

Hear from volunteer cohorts as they share surprising insights and moments that challenged their thinking in quick 90 second highlights. This rapid share out sets the stage and creates a smooth bridge into the upcoming keynote.
11:15 – 11:20

Keynote Introduction

Meet Eryn Peters as she introduces The Accountability Advantage and explores what strategic influence looks like in the AI era. This keynote sets a clear path for leaders who want to drive meaningful change.

Tori Miller Liu

President & CEO, AIIM

11:20 – 12:05

Keynote: The Accountability Advantage: Building Strategic Influence in the AI Era

The accountability crisis everyone fears is actually your opening. While the organizational structure around AI is being rebuilt, you have the rare opportunity to claim the territory no one else can occupy: context. Not just data quality, but organizational comprehension—ensuring accessibility doesn't become chaos. This isn't about defending your current position. It's about recognizing that when everything's been torn apart, you can build anything you want. And right now, AI-ready organizations need architects who understand both the data and the humans using it. This closing keynote explores the opportunity in chaos—why AI's disruption of traditional roles creates positioning opportunities that haven't existed in decades. You'll receive the 2030 IM Leader Framework: what to learn (AI literacy as organizational capability, not just technical skill), what to delegate (technical execution while maintaining context ownership), and what to influence (tool selection, governance policies, adoption strategies). You'll leave with specific conversations to initiate with HR about AI literacy curricula, with legal about acceptable risk thresholds, and with technical teams about evaluation frameworks. Most importantly, you'll understand your context advantage—why your unique position as translators between data and meaning makes you irreplaceable, and how to communicate this value upward without waiting for permission or recognition.

Eryn Peters, CCMP

Co-Founder of the AI Maturity Index

12:05 – 12:15

Closing Remarks

Bring all the threads together with a final look at what was learned, created, and accomplished. Leave with clear next steps, calls to action, and a sense of momentum you can carry forward.

Tori Miller Liu

President & CEO, AIIM