Insight

Learn how to:

Get a complete view of the customer -- and act upon it
Extract valuable business data to improve business decisions
Improve collaboration with customers, employees, and partners


1 - 10 Results out of 531

How the Marriage of Robotics, Documents, and Process can Digitally Transform Your Business

In this webinar, we'll show how RPA and document automation work together to automatically and efficiently acquire, understand, and deliver content in critical business processes. We will discuss the business benefits of RPA and Cognitive Document Automation, how artificial intelligence (AI) plays a key role, and common use cases of companies using these technologies to solve business problems.

How Modern Records Management Practices Are Essential for Businesses Today

In this webinar, we’ll share top tips for getting your data and information into shape. Learn how modern records management practices are essential for today’s business.

Clearing the Air – What You Really Need to Know About Content Services in the Cloud

After all the hype about moving content to the Cloud over the past few years, there are still many misconceptions about when and how to deploy content services in the cloud. In this webinar, we'll discuss everything you need to know about content services in the cloud.

How to Become a Certified Information Professional (CIP)

Over the past decade, there has been a “perfect storm” of change driven by consumerization, cloud, mobile, and the Internet of Things. It has changed how we think about enterprise information and IT - and changed how we think about the kinds of skills needed to adapt to these changes. The value-add for information technology in organizations is rapidly shifting from the technology to the stewardship, optimization, and application of the information assets themselves. To meet this need, AIIM built a certification and test based upon this body of knowledge, and created materials to help information professionals prepare for the examination. Learn how you can join the growing ranks of CIPs.

Why You Should Adopt a No Code Technology Stack into Your Portfolio

The role of the CIO has dramatically changed within the last five years. With this shift they now face distinctly different challenges, compared to five years ago: Time to Value; Digital Transformation Demands; and The ‘Coder Crisis’. In this webinar, AIIM chief analyst Bob Larrivee will share the latest from AIIM research to help you make the case – even if you're not the CIO – for bringing technology into the hands of the business to configure and implement digital business solutions, radically changing your processes to strengthen customer experiences and support digital transformation. FlowForma will demonstrate how their platform enables IT to partner with the business, which is becoming more important as this CIO role shifts. Find out how to allow your workforce to have secure online access to real-time data and managed processes; and hear use cases on how businesses have radically transformed and automated their processes without any coding, while meeting their digital transformation strategic objectives.

6 Strategies to Future-Proof Your Business

A webinar exclusively for BPOs and Outsourced Service Providers.  How to differentiate yourself and stand out against your competitors? How do you future-proof your business to get ahead? In this webinar, we’ll share 6 strategies to help you strengthen your customer base and meet the demands of your educated customer. Some of these strategies will include: ways to position yourself against your competitors; how to understand, meet, and exceed customer demands; and understanding how to take full advantage of emerging intelligent capture technology to extend your offerings in new ways. We’ll guide you on how you can do these things even better than before.

Information Through a New Lens - What Lies Beyond ECM

For our UK and European Community. Our industry once professed the need for a single system – an Enterprise Content Management (ECM) system. The concept was good, but the execution – and reality – failed to live up to the vision, however our industry has evolved into what we have today – content services. In this webinar, with this fresh perspective in mind, we’ll look at how the business ecosystem can succeed with how: it allows, and actually thrives on, having lots of small inter-connected applications; these applications and platforms need to be modern, connected, and personal; and modern architecture, scalability, integration, and personalised solution capability can collectively deliver a truly revolutionary step forward in how organisations create, consume and ultimately gain greater value from their information and content assets.

The New Workflow Imperative: An Integrated Automation Strategy Connecting Process Automation to the Business

In this webinar we'll address many topics about workflow, such as: When to apply straight-thru processing or use dynamic case management, how humans will work with automation in the future, the role of AI in automation, when to use business rules instead of workflow, and how to mix workflow with RPA, capture, and content services.

7 Keys to Effective Customer Journey Mapping

Tip Sheet

In this tip sheet we address the underlying issues from the context of customer needs, these seven keys will unlock your true customer experience potential. Download this FREE tip sheet to find out more.

Enhancing Content Migration in Insurance and Financial Services

eBook

In this eBook, we present the challenges of migration along with the opportunity for businesses to identify and extract valuable data from their content as part of the migration process. Data that can be used to increase the value of their content by transforming that content into searchable, standardized, content that becomes findable and actionable. Regardless of format, data can be used in more ways than originally intended.
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