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Search and Discovery – Exploiting Knowledge, Minimizing Risk

Industry Watch

In this report, we take an in-depth look at the importance of search, the level of search tools deployed, issues with their use, connection to other systems, and mechanisms for legal discovery and hold.

Realizing the True Promise of ECM and Case Management – Using Content to Drive the Next Step in Your Workflows

Case Management is more than just business process management (BPM). Case management, in its widest sense, encompasses many self-contained business processes, customer response procedures, and human-centric applications. AIIM’s latest research examines how companies are using Case Management and Smart Process Applications. Join us as we discuss this research and the common themes running through the survey responses.

Legal Services & Document Scanning – When Is It Useful?

White Paper

In this paper we will focus on a legal claim brought by the driver of a vehicle involved in an accident.  We will look at the use of scanning technology in this case, and how it can be used at many points in the process.

Managing and Monitoring Business-Critical Content and Capture Applications

White Paper

For this report, we surveyed users to find out what the actual or potential impact of downtime is on their business, what service agreements they have in place, and what ECM-specific monitoring tools they use.

Capture Anywhere-to-Process: The Need for Auto-Classification

To make the most of your capture anywhere efforts, you need to get actionable data and information quickly and accurately into your organizational operations. The sooner this can happen will accelerate your business processing and workflows. There is one critical step – to teach your capture system to automatically identify and classify incoming information and efficiently extract actionable data that can accelerate your business processing systems and workflows. Join us to learn how your organization can quickly benefit from automated classification and data extraction implementations to capture anywhere-to-process.

Trends in Customer Communication Archiving

White Paper

In this report we look at organizational, business process, and technology problems associated with customer correspondence archiving, the issues that users consider to be a priority, and the benefits they have achieved from any rationalization of their output mechanisms.

Document Scanning in Healthcare

White Paper

In this case study we will look at a motor vehicle accident, and the positive impact that scanning and capture technology can have in such a dire yet everyday scenario.

Going Paper Free in Government – Using Scanning Technology to Improve Services

White Paper

This case looks at the ways scanning technology can be used in such an everyday situation, to help improve processes and customer service.

It's Not Information Governance, It's Information Opportunity


Learn where the struggles lie within information governance, what organizations should prioritize regarding the topic over the next 1-2 years, and how to successfully address the ideals of information governance in your own organization.

Realising the True Promise of ECM – Using Content to Drive the Next Step in Your Workflows

For our UK and European community.  Ask yourself, do your automated processes need human intervention – more insight, responsiveness, and collaboration than a structured process allows? That’s what Case Management is all about. In this webinar, AIIM’s own Doug Miles takes an in-depth look at how automating the right processes, applying the right analysis, and involving the right people, you can create the best case outcome.

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