AIIM Industry Watch

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State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve

Industry Watch

In February, 2018 we set out to quantify what organizations thought of “Intelligent Information Management,” how they see the relationship between IIM and Digital Transformation, and where they are on both their Digital Transformation journeys and their plans for the underlying technologies that fuel core IIM practices and methodologies. Here’s what we discovered:

  1. Every organization is on — or should be on! — a Digital Transformation journey. The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences.
  2. Digital Transformation effectiveness is imperilled by a rising tide of information chaos and confusion.
  3. The rising tide of information chaos and confusion is creating a demand for new information management practices that extend beyond traditional ECM.
  4. How organizations describe these new information management practices is still evolving.
  5. AIIM believes that four key Intelligent Information Management practices or methodologies — and an associated set of modular and configurable technology building blocks — are critical to Digital Transformation success:
    1. Modernizing the information toolkit.
    2. Digitalizing core organizational processes.
    3. Automating compliance & governance.
    4. Leveraging analytics & machine learning.

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