Industry Watch Reports

Mar 30, 2016
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Information management is a cornerstone of any organization, along with operations management, customer management and resource management. Managing and recording what the organization knows, what has been said, what inputs are received, what decisions and commitments have been made, and what results are achieved, is paramount to improvement and success. Failure to manage this information, and make it available for sharing, search, controlled access, defined process, audit and secure archive limits operational capability, stunts new initiatives and exposes the business to potential liabilities.

In this report we look at how different ECM system strategies match the overall goals of the information management lifecycle, and the governance and adoption issues that users face, particularly when extending access to mobile and the new cloud services.

The full report is reserved for professional members, but you can access the FREE Executive Summary of Information Management - State of the Industry 2016.


Jan 19, 2016
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The increasing use of cloud and mobile devices for content access and collaboration puts additional demands on security and protection. Insider threats from staff members are more likely than attacks from external hackers, and the likelihood of data loss through staff negligence is higher still. Creating balanced responsibilities with cloud providers and outsourcers is difficult, particularly when huge corporations are involved. Encryption is important, but using and managing it brings its own problems.

In this report, we take an in-depth look at how well personal data is protected, what the consequences are of data breaches, how the new rules apply (including the new European regulations), what impact they could have, and what steps users are taking in preparation.

The full report is reserved for professional members, but you can access the FREE Executive Summary of Data Privacy – Playing by New Rules.


Dec 02, 2015
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There are huge volumes of content in most organizations that are not under any form of information governance, retention management or e-discovery.  Removing ROT, and adding new metadata to the remainder, is a huge task that content analytics and automated classification tools are now capable of off-loading from users.

In this report, we take an in-depth look at the scale of IG issues, the drivers to bring it under control, the effectiveness of automated classification, and the impact on risks and costs.

The full report is reserved for professional members, but you can access the FREE Executive Summary of Information Governance – Too Important to be Left to Humans


Nov 04, 2015
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Despite the widespread acceptance that reducing and removing paper from offices and processes is a best practice, there is a huge difference between the best performers and the laggards. Paper-free versus paper-bound.

In this report, we take an in-depth look at the amount of paper in the office, the impediments to removing it, the take up of digital mailrooms and multi-channel capture, and the increasing exploitation of mobile capture and cloud. Above all, we look at the progress towards paper-free processes, the triggers and decision-making processes, and the issues, benefits and ROI.


Aug 17, 2015
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Mobile and cloud are the twin drivers for change in the ECM world - mobile access to content on the move, mobile interaction with content, capture to cloud, capture to process, remote workflows, and cloud-based collaboration. However, there are still many issues to resolve between traditional back-office systems and new cloud and mobile solutions - and hybrid options have a part to play.

In this survey report, we look at the take-up of mobile content access and mobile collaboration apps, the issues with integration, BYOD and security, and the way cloud has become a key element of mobile deployment.


Jun 16, 2015
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Content analytics is a key part of “big data” business intelligence, but is also driving auto-classification, content remediation, security correction, adaptive case management, and operations monitoring.  Managing multi-channel, inbound content is increasingly difficult if relying on manual processes. Content analytics also offers a way to carry out defensible deletion in line with IG polices, particularly for emails. Dealing with dark data and adding value to content rather than deleting it is a common objective.

In this survey report we look at the take-up of analytics applications for inbound routing and text recognition, for content classification and metadata correction, for improved search and knowledge extraction, and to provide business insight. We look at the success factors and outcomes, and the choices for deployment.


Apr 28, 2015
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How do we set an ECM strategy for the future, and do we accommodate, consolidate or federate our existing content systems? How do we align our IG policies and how do we support our users and business partners for remote and mobile access to both collaborative content and the corporate knowledge base

In this survey report we look at how ECM systems have become mission-critical alongside the other enterprise IT systems, and how they need to be integrated with these other systems. We also look at how cloud and mobile strategies are playing out. Above all, we look at how all of these factors are influencing the choices for consolidation, enhancement or replacement.


Feb 23, 2015
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Nearly two-thirds of SharePoint installations are somewhat stalled in their adoption and progress. 46% are not connected to other systems or repositories. What is holding things back, how they might be re-energized, and what strategy choices are likely with regard to governance, social, cloud, mobile and, of course, existing ECM systems.

In this survey report, we take an in-depth look at deployment progress, distractions and issues, consolidation, integration, enhancement with add-on products, and future strategies for all-round information governance. We look at the threat from cloud collaboration systems, mobile clients and hybrid models.


Nov 04, 2014
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Paper-free processes improve productivity and lower costs, but the biggest impact is on speed of response - response to inbound mail, response to bottlenecks, response to regulatory changes, but above all, response to the customer, citizen or client. Business-at-the-speed-of-paper will be completely unacceptable in a few years’ time.

In this report, we take an in-depth look at the amount of paper in the office, the battle plans to remove it, the take up of digital mailrooms and multi-channel capture, and the influence of mobile and cloud. We look at the progress towards paper-free processes, the triggers and decision-makers, and the issues, benefits and ROI.



Sep 12, 2014
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Searching for useful information is an essential ingredient of any knowledge worker’s job. Providing the right cross-repository enterprise search tool is fundamental to their productivity and effectiveness. We may also need to find and protect any bad stuff - for internal compliance, for legal discovery, and for FOI. Many rely on ECM search functions which are often lacking in important ways – particularly email search.

In this report, we take an in-depth look at the importance of search, the level of search tools deployed, issues with their use, connection to other systems, and mechanisms for legal discovery and hold.