Industry Watch Reports

Nov 04, 2015

Despite the widespread acceptance that reducing and removing paper from offices and processes is a best practice, there is a huge difference between the best performers and the laggards. Paper-free versus paper-bound.

In this report, we take an in-depth look at the amount of paper in the office, the impediments to removing it, the take up of digital mailrooms and multi-channel capture, and the increasing exploitation of mobile capture and cloud. Above all, we look at the progress towards paper-free processes, the triggers and decision-making processes, and the issues, benefits and ROI.

Aug 17, 2015

Mobile and cloud are the twin drivers for change in the ECM world - mobile access to content on the move, mobile interaction with content, capture to cloud, capture to process, remote workflows, and cloud-based collaboration. However, there are still many issues to resolve between traditional back-office systems and new cloud and mobile solutions - and hybrid options have a part to play.

In this survey report, we look at the take-up of mobile content access and mobile collaboration apps, the issues with integration, BYOD and security, and the way cloud has become a key element of mobile deployment.

Jun 16, 2015

Content analytics is a key part of “big data” business intelligence, but is also driving auto-classification, content remediation, security correction, adaptive case management, and operations monitoring.  Managing multi-channel, inbound content is increasingly difficult if relying on manual processes. Content analytics also offers a way to carry out defensible deletion in line with IG polices, particularly for emails. Dealing with dark data and adding value to content rather than deleting it is a common objective.

In this survey report we look at the take-up of analytics applications for inbound routing and text recognition, for content classification and metadata correction, for improved search and knowledge extraction, and to provide business insight. We look at the success factors and outcomes, and the choices for deployment.

Apr 28, 2015

How do we set an ECM strategy for the future, and do we accommodate, consolidate or federate our existing content systems? How do we align our IG policies and how do we support our users and business partners for remote and mobile access to both collaborative content and the corporate knowledge base

In this survey report we look at how ECM systems have become mission-critical alongside the other enterprise IT systems, and how they need to be integrated with these other systems. We also look at how cloud and mobile strategies are playing out. Above all, we look at how all of these factors are influencing the choices for consolidation, enhancement or replacement.

Feb 23, 2015

Nearly two-thirds of SharePoint installations are somewhat stalled in their adoption and progress. 46% are not connected to other systems or repositories. What is holding things back, how they might be re-energized, and what strategy choices are likely with regard to governance, social, cloud, mobile and, of course, existing ECM systems.

In this survey report, we take an in-depth look at deployment progress, distractions and issues, consolidation, integration, enhancement with add-on products, and future strategies for all-round information governance. We look at the threat from cloud collaboration systems, mobile clients and hybrid models.

Nov 04, 2014

Paper-free processes improve productivity and lower costs, but the biggest impact is on speed of response - response to inbound mail, response to bottlenecks, response to regulatory changes, but above all, response to the customer, citizen or client. Business-at-the-speed-of-paper will be completely unacceptable in a few years’ time.

In this report, we take an in-depth look at the amount of paper in the office, the battle plans to remove it, the take up of digital mailrooms and multi-channel capture, and the influence of mobile and cloud. We look at the progress towards paper-free processes, the triggers and decision-makers, and the issues, benefits and ROI.

Sep 12, 2014

Searching for useful information is an essential ingredient of any knowledge worker’s job. Providing the right cross-repository enterprise search tool is fundamental to their productivity and effectiveness. We may also need to find and protect any bad stuff - for internal compliance, for legal discovery, and for FOI. Many rely on ECM search functions which are often lacking in important ways – particularly email search.

In this report, we take an in-depth look at the importance of search, the level of search tools deployed, issues with their use, connection to other systems, and mechanisms for legal discovery and hold.

Jul 29, 2014

Smart Process Applications, Intelligent Business Processes and Adaptive BPM use computer intelligence to extract information from the content associated with a business process, and use it to select, modify or re-direct the workflow. A primary application is in case management and here the term “case” is used in its widest sense from payment management, through contract bids, claims handling and loan origination, to traditional healthcare, crime or legal cases.

In this report, we take an in-depth look at the applicability of smart process applications, early user experience, drivers for improved case management, and the feature sets required of a modern case management system.

Jul 21, 2014

Data Protection laws and regulations across the EU govern the storage and processing of data that would allow an individual to be recognized. The development of public, private, government and hybrid cloud computing services has created uncertainty regarding responsibilities for data protection and data privacy.   

The EU is soon to implement the General Data Protection Regulation (GDPR), which will bring all 27 countries under a single regime of rules and penalties. The purpose of this White Paper is to inform cloud service providers and end-users operating in Europe, or with a presence in Europe, of the current and potential future legislative landscape regarding data protection and data privacy.

May 20, 2014

Given the events of the past year, we need to work harder to protect live content and past records, but the volume, velocity and variety of content generation makes it nearly impossible to manually maintain and enforce the policies we so earnestly set. Can we trust computers to make the decisions? Are we at a tipping-point for automated classification, and what are the early adopter experiences?

In this report we take an in-depth look at information governance policies, privacy and records management issues, policy enforcement, and how well technology can set or correct metadata, detect security risks, and enforce deletion policies.