Overview

(2 day training class)
Learn best practices for managing and governing social media content from the AIIM global community of information professionals and industry guidelines and practices.

Social Media Governance Practitioner

Topics Covered:

• Defining Information Governance
• Policy Development Framework
• Introduction to Social Media Policy
• Privacy and Confidentiality
• Ownership and Affiliation
• Social Business Assessment
• Developing a Policy for Facebook
• Developing a Policy for Twitter
• Developing a Policy for LinkedIn
• Developing a Policy for Collaboration Tools
• Discovering Organizational Social Media
• Declaring Records Created Using Social Technologies
• Social Business Content and Public Records
• Capturing Records Created on Facebook
• Capturing Records Created on LinkedIn
• Capturing Records Created on Twitter
• Capturing Records Created on Blogs
• Capturing Records Using Collaboration Tools
• Internal vs. External SM Tools
• Using Social Technologies in Regulated Industries
• How to Provide Social Content for Legal Requests
• Monitoring SM for Relevant Discussions
• Social Business Roadmap
• Roles and Responsibilities
• How IT Learned to Stop Worrying and Love Facebook
• Role of Records Managers in Managing Social Processes and Technologies

Become a Social Media Governance Practitioner after passing the online exam.

Pricing*

Pricing for Social Media Governance Practitioner Classroom Course

AIIM Professional Members (discounted price):

Non-AIIM Members (full price):

Groups of 10+ professionals from one organization may qualify for a group discount. Volume discounts and site licenses are available for companies, user groups, and professional associations. For information about group discounts, please email training@aiim.org or call +1 301.755.2614 or +44 1905.727613.

Corporate Training

Customized employee/staff and client/customer training is available online and in-person. AIIM also provides private classes on request anywhere in the world. For information about corporate training, please email training@aiim.org or call +1 301.755.2614 or +44 1905.727613.

Payment Terms and Conditions

1. Liability for payment of fees arise at the time of booking. Where a cancellation in writing is made 28 days or more prior to the start of the program a refund or credit note will be issued for 75% of the course fee. After this time, liability for the full amount remains.

2. In all cases of accepted and acknowledged company purchase order payments, payment must be made in full 14 days prior to the start of the program. Where payment is not received prior to the start of the program the booking will be cancelled notwithstanding the fact that the liability of full payment still exists.

3. Delegates may be substituted until 48 working hours prior to the start of the program without further fee provided notice is given in writing.

4. Delegates requesting a transfer to a later program date may do so without incurring penalty fees provided the request is received in writing at least 28 days prior to the start date of the program originally booked and payment is made in full at the time of the transfer request. After this time, transfer requests will not be accepted notwithstanding the fact that the liability of the full payment still exists.

5. We require a minimum of 8 to run a classroom training course, and the course may be cancelled by AIIM if the minimum number of attendees is not met. We allow a maximum of 20 attendees on the a first come first served basis. Your order is therefore only valid when confirmed.