Case Studies and White Papers

• Renown Health: An Epic Success Story

  Renown Health is northern Nevada's largest not-for-profit health network and a nationally recognized healthcare leader. They use EPIC as their primary clinical repository, and EPIC requires SAP Business Objects for report management. For end-users to view reports, they need end-user licenses for Business Objects. In a health system the size of Renown, the cost of licenses and associated training was very expensive. In this success story, learn how Renown used Report2Web to distribute reports to end users—reducing the required number of Business Objects licenses and significantly improving their overall report management infrastructure.

• The Secret to Avoiding Downtime Disruption

  Hearing the word “downtime” can send you into a panic. With hospitals moving toward paperless recordkeeping, it’s more important now than ever to ensure that staff can access patient information—even during a downtime event. In this eBook, we’ll discuss how you can minimize disruptions during scheduled or unscheduled IT downtime.

• Managing Information: Banner Health Case Study

  Like all healthcare institutions, Banner Health has to gather the critical information hospital leaders need to make informed decisions on billing, staffing, and other issues. Banner sought to simplify and automate the increasingly complex, resource-intensive environment that was growing around them. With more than 400 users throughout the company Banner processes more than 175,000 raw reports in an average month. This case study shows how they no longer drown in data but now have efficient customized reporting that automatically applies business rules for custom report packages.

• Adaptive Case Management - comparing document-centric and customer-centric approaches
  General purpose ECM and DM systems may lack the functionality and process flexibility needed to deal with case management, and integration with a CRM system may be needed to handle the communications aspects. However, recent developments have introduced the concept of dynamic or adaptive case management within ECM systems, able to manage the case-process workflow in a flexible way, and able to link with multiple customer communications channels.  
   
  In this report, we survey how well the IT infrastructure currently used by customer-centric, process-driven suppliers matches the demands of case management, and look at their planned strategies for the future
• Document Capture Helps Health Care Providers Put Meaning into Electronic Health Record Utilization

  Interest in technology is at an all-time high, as health care providers are working to implement electronic health records and receive their share of the incentive funds available through the American Recovery and Reinvestment Act. This white paper explores how document capture systems can help providers optimize their EHR systems in an effort to achieve the “meaningful use” that is required by the landmark legislation.

• Electronic Health Records: Overcoming Barriers to Implementation

  The adoption of electronic health records technology holds promise for several reasons. The American Recovery and Reinvestment Act of 2009 brought new funding opportunities to physicians and hospitals. EMR technology has advanced and is showing to reduce medical errors and improve workfl ow for medical staff and administrators.

• Document Capture Across the Health Care Enterprise

  Health care organizations across the country are migrating toward automated systems in an effort to operate more efficiently and improve quality. The push to adopt electronic health records (EHRs) has grabbed significant attention from health care leaders as well as the media and government. Organizations can experience significant results by utilizing document capture systems in revenue management, materials management and human resources.

• 7 tips to getting a 360 degree view of your customers.

  Of course you would. Customer interactions start with basic content such as images, an email message, an application, or e-form. Over time they evolve into unique, ever-changing “cases” involving human judgment, with process and decisions flowing to meet specific requirements. Get 7 tips that will aid you in learning about your customers’ interactions and help you improve services to them.