AIIM — The Enterprise Content Management Association

The source for solving your business content challenges.

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Case Studies and White Papers

  • Renown Health is northern Nevada's largest not-for-profit health network and a nationally recognized healthcare leader. They use EPIC as their primary clinical repository, and EPIC requires SAP Business Objects for report management. For end-users to view reports, they need end-user licenses for Business Objects. In a health system the size of Renown, the cost of licenses and associated training was very expensive. In this success story, learn how Renown used Report2Web to distribute reports to end users—reducing the required number of Business Objects licenses and significantly improving their overall report management infrastructure.

  • Hearing the word “downtime” can send you into a panic. With hospitals moving toward paperless recordkeeping, it’s more important now than ever to ensure that staff can access patient information—even during a downtime event. In this eBook, we’ll discuss how you can minimize disruptions during scheduled or unscheduled IT downtime.

  • Like all healthcare institutions, Banner Health has to gather the critical information hospital leaders need to make informed decisions on billing, staffing, and other issues. Banner sought to simplify and automate the increasingly complex, resource-intensive environment that was growing around them. With more than 400 users throughout the company Banner processes more than 175,000 raw reports in an average month. This case study shows how they no longer drown in data but now have efficient customized reporting that automatically applies business rules for custom report packages.

  • General purpose ECM and DM systems may lack the functionality and process flexibility needed to deal with case management, and integration with a CRM system may be needed to handle the communications aspects. However, recent developments have introduced the concept of dynamic or adaptive case management within ECM systems, able to manage the case-process workflow in a flexible way, and able to link with multiple customer communications channels.  
     
    In this report, we survey how well the IT infrastructure currently used by customer-centric, process-driven suppliers matches the demands of case management, and look at their planned strategies for the future

News and Information

Industry Research

  • This year’s ECM report shows a much more mature user-base, integrating existing and new ECM and RM suites, SharePoint portals and vertical-market add-ons, into genuinely universal information access and content management infrastructures. Users are keen to attack content chaos and drive cost reductions, but are also looking for more effective staff collaboration and engagement.  We measured how well ECM systems are matching industry-specific needs, what are the most popular strategies for integration, and how is SharePoint fitting in.

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Healthcare Recent Expert Blogs

Bob Larrivee

Totally Mobile! by Bob Larrivee Director/Industry Advisor

Every time I hear this term “totally mobile” it reminds me of a friend I had in high school who was raised in California and moved to New England. He had been working on an o... read more

Bob Larrivee

Paperless in Heathcare: The Carrot and the Stick by Bob Larrivee Director/Industry Advisor

I was thumbing through this week’s InformationWeek magazine and ran across an ad promoting the Centers for Medicare & Medicaid Services (CMS) incentives for professionals and... read more

Bob Larrivee

Rely fully on the technology. Really? by Bob Larrivee Director/Industry Advisor

Imagine an information management environment where all you have to do is turn on technology and it maintains your information perfectly, flawlessly and forever. No more worr... read more

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