Case Studies and White Papers

• Empower your workers with knowledge.

  Support for knowledge workers in terms of process automation tools showes weakness across organizations in this report. Only 5% of firms provide almost all (90%) of their knowledge workers with process automation support, while 4% of firms provide virtually no support. Members of the largest group (32%) have support for between only 25% and 50% of their knowledge workers.

• Going green isn’t just about saving the planet.

  It’s about the bottom line. Paper copiers, printers and fax machines are the fastest growing area of energy consumption. Paper waste is probably the biggest item in any company’s landfill. However, by digitizing your documents you can streamline processes such as billing, accounting, and other administrative functions and save your company money. Think about all the energy you would save by being able to search for exactly the information you need, right from your desktop. Instead of shuffling papers, you can save time, avoid errors, keep your documents secure, and go green and save money.

• Enabling The Eco-Enterprise: A Profile of Success

  The State of Missouri needed to speed processing and make electronic documents instantly available. The challenges? Missing applications; lack of access to documents; no public access;  processing delays. Find out more in this success story.

• Go Green with Content Management
  Organizations are constantly looking for ways to cut costs, but don’t realize that those cost cutting measures may also have positive environmental effects that can increase goodwill and shareholder value. Use the Document Management Green Calculator to see how your organization can effect environmental change by moving printed information online.
• Document Management Green Calculator

  Want to calculate how "green" you can be with your document management?  Check out this Green Calculator and find out how your organization can effect environmental change by moving printed information online.

• Adaptive Case Management - comparing document-centric and customer-centric approaches
  General purpose ECM and DM systems may lack the functionality and process flexibility needed to deal with case management, and integration with a CRM system may be needed to handle the communications aspects. However, recent developments have introduced the concept of dynamic or adaptive case management within ECM systems, able to manage the case-process workflow in a flexible way, and able to link with multiple customer communications channels.  
   
  In this report, we survey how well the IT infrastructure currently used by customer-centric, process-driven suppliers matches the demands of case management, and look at their planned strategies for the future