Industry Research

• State of the ECM Industry 2011 - How well is it meeting business needs?

  This year’s ECM report shows a much more mature user-base, integrating existing and new ECM and RM suites, SharePoint portals and vertical-market add-ons, into genuinely universal information access and content management infrastructures. Users are keen to attack content chaos and drive cost reductions, but are also looking for more effective staff collaboration and engagement.  We measured how well ECM systems are matching industry-specific needs, what are the most popular strategies for integration, and how is SharePoint fitting in.

• E-Discovery and ERM – how is records management performing in the new spotlight?

  In the light of recent events such as the BP oil spill, the Toyota recalls, the banking crisis and high profile government email leaks, senior managers in 57% of organizations have become more conscious of the business risks of poor information management and records keeping.

  In this report, we look at confidence levels in the integrity of electronic records, the business drivers for better management of electronic content, the adoption levels of records management (RM) systems, the strategies for their application, and the problems of email. We then review the issues of legal discovery across both paper and electronic records, and the benefits and returns reported by existing users of e-discovery systems.

• Email Management: The Good, the Bad and the Ugly
  AIIM has found that a third of organizations have no policy to deal with legal discovery and 40% might need to search back-up tapes to find emails that could be relevant to litigation. The AIIM survey also found that 84% would have no way to justify why emails of a certain age or type had been deleted. Only 19% have the facility to move important emails into a document or records management system, or a dedicated email management system, and 45% of respondents are still filing their important emails in personal Outlook folders.