Search Usability - Why Lance Armstrong doesn't ride a Mountain Bike by , for

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Would Lance Armstrong use a mountain bike to race in the Tour De France?  Of course not.  Why do we try to do the same with search in our enterprise? When it comes to enterprise se... read more

Designing it Right by , for

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Over the past 20 years, I have been fortunate to work in a number of different high-tech industries including two massive ones which are telecommunications and video games. While you might at fi... read more

Want to Improve E2.0 Adoption? Get Serious about Basic Usability by , for

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For people who fly regularly, automated check-in kiosks offer them an expedient, painless way to check-in - or do they?  When checking in for a recent flight I was prompted twice on the kio... read more

Thinking Consumers First – Usability Rules! by , for

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“Do you know the employees at your company?”  Success in deploying, adoption and usage of Enterprise 2.0 (E2.0) solutions is highly dependent on one key factor. That factor is t... read more

E2.0 Usability secret- hint, use two monitors by , for

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  The secret to productivity is having at least two monitors, preferably large enough to comfortably run multiple programs on each monitor.Such a simple idea right? I bet that most of... read more

For an Effective Intranet: Throw Out the Corporate Home Page by , for

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Relevancy is value. In a world where projects are justified through ROI analysis it is odd that most of today's corporate intranet "Home Pages" consistently supply users with an ex... read more

Evaluating Enterprise 2.0 Solutions with a Usability Scorecard by , for

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During the evaluation, marketing and selling of Enterprise 2.0 (E2.0) solutions there is significant focus aimed at the features provided with little or no mention of the usability of the soluti... read more

Things that I am thinking about… by , for

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Last week, I was fortunate enough to attend the AIIM Conference in Philadelphia to deliver a keynote on Thursday morning with my friend Ryan Duguid from Microsoft. At the end of our talk, we lef... read more