Giving Up Bad Content Management Habits for Lent by , for

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Growing up, I was raised in a Catholic family and attended private Catholic schools from 1st to 12th grade, excepting my freshman year. After the excitement and fun of Mardi Gras (after growing... read more

The Goal's the Thing: Technology Is a Means Not an End by , for

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What is the intersection between new, social technologies and the established practice of internal communications? Why discuss technology with internal communications people? I will be speaking... read more

Government Social Business by , for

Social Business

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  Since joining AIIM a month ago, I have been blessed to be able to expose my thoughts and tweets to a whole new community. I have noticed since using the #AIIM hashtag, I have been get... read more

Social customer service by , for

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  Recently Jeremiah Owyang wrote an insightful post on how to scale social media, ostensibly with the goal of helping social business strategists stay away from being relegate... read more

How Social Networking is Changing the Business of Healthcare by , for

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The Harvard Business Review recently featured a post from Bill George, a Professor of Management Practice at Harvard Business School, where he states, “Social networking is the most signif... read more

Don’t transform Social Network into the next inbox nightmare by , for

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Whether you are leading Social Business transformation in your company or joining the bandwagon of Social Networking in your personal life, there are some few tips I wanted to share to make sure... read more

Hello AIIM Community, What Are Your Top Business Problems? by , for

Social Business

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Hello AIIM Community and welcome to my new blog. I am happy to announce that on January 18, 2011 I joined AIIM as the Manager of Systems of Engagement division under Jesse Wilkins, Director of S... read more

Make Content Consumption Social To Deliver More Organizational Value by , for

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Making the discovery of relevant content easier and more efficient is one of the potential business benefits of Enterprise 2.0 systems. It's good for the company if employees can more quickl... read more

Systems of Engagement and the Future of Enterprise IT by , for

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  I am pleased to announce that AIIM's new white paper, "Systems of Engagement and the Future of Enterprise IT" is now available at http://www.aiim.org/futurehistory. This... read more

Employee Engagement Should Be a Social Business Goal by , for

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I am convinced that social business technology can be a major part of a company’s efforts to increase employee engagement. The connections seem very clear to me. 4 Key Engagement P... read more