How to Confound Search by , for

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Do you want to ruin your users’ search experience? Do you want to render search painful? Do you want to add a level of frustration to an otherwise useful function that everyone counts on?... read more

A Steaming Pile of SharePoint by , for

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SharePoint 2010 has greatly increased its scalability. We can now add millions of documents and create content databases in the terabyte range. Storage is cheap with everyone seeming to have vir... read more

Search vs Folders - When and Why by , for

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  This debate of search vs folder has been raging in the blogosphere for a few years now. Users are now used to both approaches, thanks to Windows Explorer and Google.  However few... read more

The End of ECM? by , for

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At the Enterprise 2.0 Conference last week, Andrew McAfee raised an interesting fear. Could computers using technology like that demonstrated by IBM’s Watson, make E2.0 technologies irrele... read more

Meanwhile, Back at the Farm by , for

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Whenever I go to a conference like Info360, I come back with my head full of ideas, but I like to find one thing I can focus on right away. This year, that will be “Findability”. I&r... read more

The Format is the Message by , for

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Here's a little known secret that's not so little or secretive. Most knowledge work is reformatting. That's right. No big thoughts to cloud out rebuilding that table. No mind... read more

Search Usability Part II - Why Search and Tasty are Similar by , for

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Much like "tasty", search is a term that broadly describes the act or capability to locate information. Much like tasty, it can be fulfilled through a variety of means. Some peopl... read more

Is your search database bloated? by , for

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Are you searching lots of content? Does your database running out of space constantly? The problem may be with the crawl database (the one with CrawlDB in the name. The actual name will depend o... read more

Why is Search so Difficult for Enterprises? by , for

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Again and again, clients engage us to help them develop a strategy for their enterprise search requirements. When we sit down to talk with their users – people who regularly run Google and... read more

Search Usability - Why Lance Armstrong doesn't ride a Mountain Bike by , for

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Would Lance Armstrong use a mountain bike to race in the Tour De France?  Of course not.  Why do we try to do the same with search in our enterprise? When it comes to enterprise se... read more