Practice makes perfect! by , for

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If you have ever attended one of my classes or heard me speak at an event, one of the things you will consistently hear is my mantra about practice. In ECM, BPM, ERM or whatever segment you wish... read more

Technology, As Ever, Isn't the Answer by , for

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**Views expressed in this blog are my personal views and not those of my employer. Any reference to any living person or organisation, past or present, is entirely co-incidental** When they... read more

Progress at Different Paces by , for

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When we first started a records management initiative 15 years ago, it was all about scanning account agreements and storing statements & green bar reports from our core processing system. F... read more

Reasons Why You May Need to Keep Some Paper Records After Digitization by , for

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In my first blog post last week, I talked about foundational requirements that, in my opinion, support maintaining trustworthy electronic records in lieu of paper - unless there is a specific re... read more

A Little Bit About Me by , for

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With this article I make my debut as a contributor to the blogosphere. Earlier this year I joined the AIIM Board of Directors, with an objective to increase the representation of ECM end-users o... read more

Yin & Yang by , for

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I have two loves: jazz and Records & Information Management. The two are inexorably connected in my mind. I came to appreciate both art forms when I was young—ten years old, to be... read more