Process Automation = Paranoia by , for

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Demand for process automation is rapidly increasing as organizations struggling to compete in a stressed economy work to survive and hopefully grow. The concept of process automation is a sound... read more

Process Definition - A Little Help by , for

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I'm not sure which of the topics this belongs to, so I've tagged it to all four. In the event that this particular post doesn't really belong on the AIIM Communities, I'm go... read more

Procedures in an Amorphous World by , for

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As we were preparing to roll out a new SharePoint solution, one of the users asked us for some screen shots to aid in preparing procedures. I resisted this request because documenting a procedur... read more

Enterprise 2.0 is a journey, not a big jump by , for

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Yesterday evening, Oscar Berg wrote a great post about socializing business processes, giving four reasons why organizations should care about that. I've been working on a similar post for a... read more

3. Challenge the Process – Principle 2: Experiment and Take Risks by , for

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3. Challenge the Process – Principle 2: Experiment and Take Risks Risk taking is one of the expectations of a great leader. However, the risks need to be manageable and have an accepta... read more

3. Challenge the Process – Principle 1: Search for Opportunities by , for

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Your job and role as a leader is to make change happen every day. Change is not something you delegate and wait until it has been completed. Change is an ongoing experience. Most importantly for bu... read more

Let’s Start Here by , for

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Welcome to the AIIM SharePoint Community and to my Expert Blog. I have to say, I am a little uncomfortable with the whole “Expert” thing, but I will try to live up to the connotation... read more

Coming to a landfill near you: Health Records! by , for

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Did I get your attention? Good. You need to pay attention to this message because it not only shows vulnerability and lack of control but reinforces the need for strong governance over records a... read more

BPM is a Team Sport by , for

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In many of my classes and lectures I am often asked who is responsible for a Business Process Management (BPM) project. Who should be leading the effort and own the responsibility of it all? Whi... read more

What is more important: people? process? or technology? by , for

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I often see executives and project managers take charge of projects and focus on process first, people second, and technology last when it comes to change...   While I understand the t... read more