Get me to the swim meet on time by , for

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I was in Toronto this week and, other than the unseasonably warm weather I enjoyed, also had a great conversation with a client that crystalized some things for me about how Enterprise 2.0 metho... read more

Taking Merger Integration All the Way to the Knowledge Bank (Part 2) by , for

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After three SharePoint migrations plus an acquisition and a merger thrown in for good measure I'm starting to believe that SharePoint integrations are a little like childbirth: if the mother... read more

Re-Thinking the Wisdom of Crowds by , for

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In his book "The Wisdom of Crowds" author James Surowiecki begins with a story of British scientist Francis Galton attending a country fair in which he was able to show that 800 guesse... read more

Content Decision Fatigue by , for

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If something of value is in short supply you will tend to conserve it. That turns out to be true of your capacity to deal with alternatives, make decisions and even to sustain your efforts at ta... read more

Why KM Sucks (and what not to do about it) by , for

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  My users hate KM: ·         It delivers too many untimely materials and receives little in the form of stale boilerplates. &midd... read more

Lousy Ratings, Part 2 by , for

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Last week we considered how binary logic is about as helpful for writing code as it is useless for assessing information quality. Our non-working model? The I-like button version of content anal... read more

Strategic Planning for Human Memory Machines by , for

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One of the things that separate information managers from IT folks is that IMers can't tell their left from their right. We don't write code. We decode. We don't wire offices. We obs... read more

SharePoint: The World's Most Impersonal Network by , for

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What we value most about social networks isn't the number of friends, invites, reconnects, or diversions from the dullness of rote tasks. It's more basic that that. It's that we... read more

The Year of Living Dangerously In Knowledge Management by , for

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  I am for the record. I never categorized my work in records as part and parcel of Knowledge Management—it seemed disloyal.  I dismissed Knowledge Management as a pseudo... read more

Let Strongest Need Drive Development of Social Business Communities by , for

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Consider this: who should drive the formation of social business communities within your company? Who should be responsible for promoting communities and nurturing them and cultivating the conne... read more