The most delicious use of Enterprise 2.0 technology by , for

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If you had to guess what my most viewed internal blog at Google is, I bet you think it's something like "latest innovations", "cool product launches", or "musings of... read more

Why is Search so Difficult for Enterprises? by , for

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Again and again, clients engage us to help them develop a strategy for their enterprise search requirements. When we sit down to talk with their users – people who regularly run Google and... read more

Shifting my paradigm by , for

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  Today I am doing something different. I am actually writing this post in Google docs. Why? Because I am trying to pull myself out of my old ways of doing work. For years I have relied... read more

Google says keep everything. Is RM relevant? by , for

ERM

Discussion

We get too much information and don't manage it very well. There seems to be an emerging trend to just ignore the problem and not bother about records management. In his keynote at AIIM 2010... read more

Comcast, unlike Apple or Google, doesn’t keep it simple! by , for

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  Comcast has experienced a lot of bad press and customer feedback the last few years; searching for “Comcast” on YouTube still shows “A Comcast Technician Sleeping on... read more

How do you compete with free? The challenge SharePoint poses to ECM vendors by , for

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Microsoft's move into the enterprise content management space, and in particular their decision to include free SharePoint client licences with Microsoft Enterprise Agreements, poses a huge... read more

5 Simple Tools for Virtual Workers by , for

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  Many organizations are stuck in the "we have always done it like this" way of working: the staff spends 2-3 hours every day commuting to and from work to sit in front of a c... read more

Email and Policy: Like Oil and Water by , for

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Here we go again, another state agency, this time in New Hampshire, has raised the challenge of email management and was highlighted in the May 9, 2010 post on the UnionLeader.com. In this artic... read more

Hopeless? Records Management for Email by , for

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Is it ever going to be possible to manage emails as records?  I’m beginning to wonder.  There are at least five viewpoints regarding the purpose, value, threat and burden of emai... read more

Are we evolving or regressing? by , for

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In my classes I often promote discussion on the current, past and future state of information management. Typically there will be pros and cons about most aspects and I once posed the statement... read more