Email Management System Requirements by , for

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Before looking for technology solutions for your Email Management program, it is critical to identify your platform and functional requirements. The first consideration is for platform-relat... read more

BPM: The Tsunami Effect by , for

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First, to all of my friends in Japan, I hope you and your families are well and I wish you all the best in these trying times. As I watch the news stories about the earthquake and resulting... read more

We don't need no stinking governance.. by , for

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I am still amazed that so many folks feel there is no need for an “official” governance practice when we have so much technology to handle all of our needs. I know this sounds like I... read more

Technology Assessment before the Implementation of your ERM System by , for

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ISO/TR 15489-2:2001; Information and documentation -- Records management -- Part 2: Guidelines describes the purpose of its fourth step in its implementation methodology, Step D, as to examine a... read more

Capture: The benefit is there, have you realized it? by , for

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When I mention capture in relation to Enterprise Content Management (ECM), most people immediately think of scanning or imaging. The reality is capture, in full and as defined in the AIIM Indust... read more

ISO/TR 26122:2008, Information and documentation – Work process analysis for records by , for

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In 2008, ISO published ISO/TR 26122:2008.  This technical report describes a framework for conducting a work process analysis for those processes that are used to create and/or manage recor... read more

Are you the Scan Man? by , for

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When you think about it we are all the Scan Man these days, with the capability to capture information anywhere at any time. Capture of paper-based information is now a commodity available to an... read more

Records Destruction: Notification Required? by , for

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Having taught the AIIM courses around the world, the topic of whether department managers and users should be notified before records are destroyed, within an ERM environment, has only come up a... read more

How did this get here? by , for

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This is a question that should be asked in relation to content entering a process. How did that get here? We get information sent to use constantly by email, fax, and any other means possible in... read more

What is a business record? by , for

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With the growth of electronic records and lead by the ISO Records Management standard, ISO 15489, there has been a lot of discussion over what is a business record within an organization. Wh... read more