Empowering Our Staff by , for

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  Empowering people within the workforce is a very popular means for managing change. Actually, empowerment is talked about more often than enacted.  However, when people do not fe... read more

Is digital “chicken scratch” part of a material record subject to Freedom of Information Act? by , for

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What happens when we eliminate paper to transfer information from one out-basket to the next in-basket for white collar work in government and private enterprises? We have for centuries used... read more

Broadening the Information Management Perspective of our Users by , for

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  For us to be successful in managing the content within our organizations, we need to have the users’ involvement. Contrary to what we are reading, we are not trying to make... read more

An ECM Perspective on ERM: Your Penchant for Over-Retaining is Costing You by , for

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Guest Blog posting from my esteemed colleague Ed White, VP and Senior Architect at Bank of America There is a lot of truth to the saying that “you don’t own your possessions, you... read more

Longevity: An Ancient Lesson by , for

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I just returned from a vacation trip in the Mediterranean region. This is something that my wife and I had talked about for many years, the idea that we would explore the ancient ruins in Rome,... read more

Content, Records & Forms: Lands of the Lost by , for

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One of the (few?) perqs of being a consultant in this space is the opportunity to spend time in a number of professional disciplines. For me, the usual suspects are content management, records,... read more

Is It Ever Okay to Copy "Final" Documents to a Separate System? by , for

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I had two very similar and very surprising discussions with different clients this week. Both organizations have mature ECM implementations and in both cases have had their ECM programs in... read more

Putting a Project Team Together for a Successful Electronic Records Management Project by , for

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For a successful ERM project, you need a solid project team.  These will be the people who will do the work on the project, including: - Estimating, scheduling, and planning timelines,... read more

Including Non-Financial Benefits in a Business Case for an ERM System, Part 2 by , for

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Non-financial benefits can be categorized as: 1) those quantified in non-financial terms and 2) those that are non-quantifiable, or intangible.  Whether benefits can be quantified, or not,... read more

Twitter and Ediscovery on a Collision Course? by , for

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What happens when thousands of people break privacy laws and a court injunction while tweeting? We may be about to find out. In England, a show called Footballers Wives is about all th... read more