Look Inside First by , for

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One of the many things I have seen over the years, and often discuss in my classes, is the fact that organizations seek to purchase technology to solve an issue without knowing what they have in... read more

What, When, Where, Why, and How by , for

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These are five things you need to know in relation to converting your paper based information. When you begin the process of conversion to digital format, one of the comments I often hear is, &l... read more

Driving Organizational Behaviours by , for

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When establishing an ECM environment, one of the key considerations is organizational behaviours. How the organization will function. This should be based on a core set of ECM principles and the... read more

Seen but not Heard by , for

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We have heard this before, probably as children. In days past, grandparents might be heard to say, “Children should be seen but not heard”, especially around adults who are trying to... read more

So, you’re planning to use SharePoint, why? by , for

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Perhaps you are in a situation where your organization is evaluating the use of SharePoint or you may be the one whose organization made the choice and now you are faced with making it all work.... read more

When Something Goes Wrong by , for

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I think Australian Author Clive James said it best when he said, “It is only when they go wrong that machines remind you how powerful they are. “ Think about this for a second. OK ti... read more

What’s upfront is what counts by , for

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Ok, you’re probably thinking, what’s he talking about, the front of what? Well I’ll tell you it is what we do upfront – in advance – as part of the ECM, ERM, ShareP... read more

Co-creation and SharePoint by , for

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Here I am sitting in New York City preparing for the AIIM BPM Master class I will be delivering this week.  On my flight to NYC, I heard a couple of people use the term co-creation regardin... read more

Diffent place, same problem by , for

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As I travel around the world meeting new people, discussing ECM, BPM and other related topics, it is interesting to watch reactions. Many people feel their organizations are struggling with prob... read more

Cut Paper, Cut Government Spending by , for

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In 1980, the United States passed a federal law called The Paperwork Reduction Act. This law was amended in 1995 recognizing the substantial increase in electronic information and additional req... read more