The dawn of service economy by , for

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Reading Josh Bernoff and Ted Schadler's "Empowered" inspired me two conclusions : - marketing is being replaced by service. - to be able to deliver a customized service to... read more

WORM=Repurposing by , for

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I know, those of you have been around for a while must be thinking, “Bob have gone crazy! WORM means Write Once Read Many.” You are correct, is certain instances, when talking about... read more

In the Enterprise 2.0, maybe "2.0" is what matters the less by , for

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How can we recognize an enterprise 2.0 and say "they did it, they're an example to follow" ? Of course, when most of the employees use social media to communicate, collaborate... read more

Email Project Two: Return of the Killer Email Project by , for

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I’m always struck by the difference between Records Management’s perception of IT processes and IT’s perception of Records Management processes. For example, I’m looking... read more

Enterprise 2.0 Tweetjam: Summary and complete discussion by , for

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First off, thanks again to everyone for joining yesterday's tweetjam. Lots of great conversation and ideas flying around. I'm going to quickly summarize a few of the common threads (thin... read more

It's about people...but employees are special people by , for

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One of the most common thing we can hear about enterprise 2.0 is that "it's about people". Despite that's the undisputable truth, this idea may sometimes be misleading when it... read more

Enterprise 2.0 : selling fun to people who need it but won't buy it by , for

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Last week, Oscar Berg wrote a great post on the impact of enterprise 2.0 on fun in the workplace. I can't agree more with Oscar's thoughts : for having worked in such environments for a... read more

Bringing home the Power, Softly... by , for

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E 2.0 is tomorrow's "Hello World". The way LinkedIn, Facebook, Twitter and to a lesser extent Xing and Orkut are taking over the world is ample proof that heavy-headed technology c... read more

What will you take to your grave? by , for

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“The only thing a man takes to his grave is his Knowledge. Acquire when alive, distribute before death.” ~ Late K. A. Abu Backer, my grandfather and a high school Math teacher. I... read more

I say what I mean, did I mean what I said? by , for

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On Tuesday evening I had the privilege to speak in front of a group Information Management students, professors and guests at the Humboldt University in Berlin. The opportunity went back to a pr... read more