crm

Enterprise 2.0 success – it is all about process integration! by , for

Blog Entry

  I had an interesting experience at last week’s Enterprise 2.0 conference in Boston walking around the expo asking a simple question – “what business problems are you... read more

Not just best practice – next practice! by , for

Blog Entry

  The term “best practice” has always bothered me because it has always had the aura of stale and static processes. Once you find the “best” way of doing things... read more

Does your org/agency have a comprehensive view of your customers? by , for

ERM

Discussion

I’ve been learning a bit lately about integrating document management systems with other types of systems so that there’s the full big-picture view of everything. Things like seeing... read more

Living in a land unknown by , for

Blog Entry

Everywhere you go and everywhere you look, there is information coming at you. Reaching the Zeta byte range, this information hits you from all sides and in every form attacking your sight and h... read more

Enterprise Content Management at a Crossroads - The Case for Traditional ECM Tools in a Microsoft World (Part 1 of 2) by , for

Blog Entry

After death and taxes, there are two other things in this world that seem to be a certainty; 1) If you want to start a debate in the enterprise content management (ECM) community mention Sha... read more