Process Automation: Tools to Match the Job by , for

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I’ve heard on more than one occasion, workflow or process automation would be great if only it were fast, easy and inexpensive to implement. Oh, and by the way, I need to extend the end us... read more

Microwave ovens and information systems by , for

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Nothing drives me crazier than see organizations throw gobs of money after information systems that were purchased without sufficient diligence being done up front about what they actually need... read more

Why the RMA is DEAD by , for

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The Records Management Application (RMA) as defined in days past is now an anachronism.  The traditional RMA was a back-end system that only managed records once they were declared.  T... read more

Process Size – It’s all about Management Capacity by , for

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  Back in February 2011, Peter Schooff of eBizQ.net asked a very important question, “How big is a process?” The very insightful comments that answer the ques... read more

Analysis without Paralysis: 8 Steps to Selecting Process Automation Projects by , for

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  I have an insanely fun job! I get to work with wicked smart people who are passionate about helping organizations of all sizes solve document management and workflow challenges. Best... read more

It Came From The Cloud by , for

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One of the directions many organizations are moving in is the use of customer facing applications that extend reach into the consumer base. This is a highly desired approach, especially from a c... read more

Still Optimizing Business Processes After All These Years by , for

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At 11am Eastern today, AIIM's tweetchat returns, reincarnated. Formerly the ECMJam, it is being rechristened as InfoChat. This isn't just a random change. AIIM is a Community of Informat... read more

AIIM 2012: A Corner Turned by , for

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Two days into the AIIM Conference 2012 (plus another for Chapter Leadership), it’s becoming clear that our association is turning a corner. No longer bounded by the decades-old delimiter k... read more

The Chaos of ECM-BPM Strategies by , for

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Setting your ECM or BPM implementation strategy can appear to be pretty straightforward. After all, you either want to manage your content or manage your process. To achieve that, get some exper... read more

When More is Less by , for

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Though conventional wisdom holds that “less is more,” in content and process management circles, the converse is equally true. This pithy thought arose while reading an article p... read more