Tracy Caughell is the Director of Product Management for Enterprise Records Management solutions at OpenText, responsible for the roadmap and product development of records management solutions with the OpenText ECM Suite at OpenText™ Corporation (NASDAQ: OTEX, TSX: OTC). Tracy has a special interest in the challenges facing the information worker and records manager in the increasingly electronic work environment. She works closely with customers, development and product specialists to research current and emerging challenges in information management and to works to deliver technologies to meet these challenges. Tracy brings over fifteen years of experience in the records management area with OpenText, and previously PSSoftware. She has several years of market and requirements research in addition to experience in consulting and training. She is actively involved with key industry associations such as DLM Forum and ARMA.