Provider of expert guidance on enterprise information management ... helping people work better and work better together through improved governance, compliance, and process efficiency ... a certified AIIM instructor in ECM and BPM, and a trainer of AIIM CIP candidates ... a specialist in managing content, collaboration, and communication with decades of experience in print, Web, and mobile environments ... analyst of capture, imaging, forms, content management, records management, business processes management/workflow, multichannel delivery (including social media)... former host of two Internet Radio phenomenons ('Content Is as Content Does' and 'Inside Information') ... has researched, written about, and provided strategic counsel on the marketscape's most transformative IT innovations dating back to 1979 ... uniquely qualified to offer practical advice regarding best practices for system selection, policy development, and process improvement, as well as merger/acquisition/investment opportunities and solution sales ... known for his innate ability to pinpoint critical success factors ... unwavering concentration on return on investment/total cost of ownership/maximum total value ... a dynamic public speaker with a populist style and flair for the dramatic ... former Program Chair of the AIIM Conference Committee and ECM West, and an ongoing resource for the trade, business, and general media