Maurene Caplan Grey, Founder and Principal Analyst of Grey Consulting, has over 20 years of experience in information and communication technologies and business practices, with expertise in e-communications, social media and collaboration. Prior to starting an independent firm, Ms. Grey was Gartner's lead research analyst on email messaging, calendaring/scheduling, chat/instant messaging, and human communications. She authored over 150 research reports and presented at Gartner and vendor conferences in the US, Europe and Latin America. Earlier, she headed United Parcel Service's global messaging operations. Ms. Grey's industry involvement includes: — first-round judge for the SIIA CODiE 2009, in the Social Media category and SIIA CODiE 2008and 2007 Awards, both in the Communications category. — contributing author of "Working Collaboratively in an Electronic World" (ARMA International). — alumni Research Fellow of the Society for New Communications Research. — Conference Director for "INBOX: The Messaging Event" (produced by Jupitermedia). — Social Media Club member. — focus.com expert. She is widely quoted in print and broadcast media. Ms. Grey micro-blogs on Twitter as mgrey and has blogged for ZDNet, MessagingTalk, BlogHer, TMCnet, New Communications Review and ITToolbox. She holds a bachelor's degree in communications, summa cum laude, from the University of Pittsburgh, and completed post-graduate work in computer science at Fairleigh Dickinson University. Ms. Grey is active in the professional networking space and is the director and a founding member of the Westchester Networking Organization.