My role at AIIM is within the Market Intelligence Division, providing research and analysis across all aspects of the Information Management spectrum. My experience centres on taking complex technologies, such as data mining, and developing them into commercial solutions largely in the retail, web and Customer Relationship Management (CRM) areas. I have also worked as a consultant providing accounting, data mining and CRM strategy and implementation solutions to blue chip clients in the UK and Europe. Specialties document management, business process re-engineering, change management, advanced technology deployment, business analysis and project management. Customer facing liaison across the banking, finance, legal and other professional markets