• Over 12 years Experience in Customer Services Operations, Project Management (both onshore and offshore) and Business development at Management Level. • Worked as Project Manager-Telenor Pakistan (Telecommunication company) project for Sybrid implementing strategies related to companywide Business development and outsourced site readiness. • Chief decision maker in the family business of Interior and Exterior Design & Fabrication for over 10 years. • Worked under the capacity of Project Manager, Manager Operations, WorkForce Manager, Manager Compliance & Audit. • Expertise in operations of BPO both with major Industries such as Telecommunications, ISP,Health Sector,Banking Sector, Media Channel, etc. • Scope of working with local and International markets including USA, UK, China, Dubai, Malaysia, Spain and Singapore. • Has worked with different Multi-national Organizations. • Expertise to work in time critical projects and achieving objectives in a specific deadline. • Strong Analytical skills, strategic development and process improvement. • Excellent Interpersonal and Communication skill. • Travelled to China, Dubai & Saudi Arabia for project deployments • Attended Various Trainings, Workshops& Seminars on Customer Services, Leadership Development, Project Management, Cultural Awareness, Target Mapping, Internal Audit, ISO 9000, etc. Specialties Project Management WorkForce Management Customer Services Business Development Interior and Exterior Designing Space Planning BPO Operations Consultancy