SharePoint is a User Platform

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Keywords: end user, SharePoint, Microsoft, IT Pro, productivity

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There's been an interesting theme running through the blogs and Twitter conversations of late identifying a shift, perhaps, of content and focus around the SharePoint platform, moving from IT Pro and Developer-centric to Business User-centric. Is this an intentional shift, a natural progression, or both?

 

Think about where we are in the platform lifecycle: SharePoint 2010 went RTM in May of 2010, with a refresh expected in 2012 (because you CAN'T release a product in 2013, oh no!), and the major Microsoft conferences and events up to now have largely been focused on deployment and integration and expansion of partner solutions. Now that things are a bit more mature, with SP1 available and most enterprises who have or plan to deploy SharePoint are solidifying those plans, there is a natural shift happening in the content and dialog around the platform toward productivity and business value, i.e. we have this thing in-house, we've spent the money, now -- how do we get the most value out of our investment?

 

While this line of dialog has always been there, it has clearly intensified these past few months. SharePoint continues to be the latest Microsoft juggernaut, with most of the Fortune 1000 either on the platform or planning to deploy it to some degree. But with that momentum -- and here's my opinion of where the shift is happening in the content -- many IT Managers are starting to understand what we've been trying to tell them for a couple years now, that SharePoint is not (necessarily) just plug and play, that you need to do the proper planning to get the most value out of it, and that the business and the end users should drive the direction of the platform, not the IT team.

 

Microsoft has done a brilliant job at marketing SharePoint. They gave it away for free (WSS) and hooked us all on a quick and easy collaboration platform. We built little productivity solutions for our teams on top of simple lists, libraries, workflows and InfoPath forms. We wanted more and more, and then found that getting things to scale was not so out-of-the-box. The tendency is to turn to IT to solve these problems, to make the system "performant" (which is not a real word, btw, but one attributed to Microsoft). While it makes sense for IT to think about scale and performance and centralized services and all of the other back-end wheels and knobs and trinkets to keep the system running, but SharePoint truly is an end use platform in which The Business should be driving how it is being used, what features are to be deployed, and how fast the system should scale. Because at the end of the day, SharePoint is just a tool in the tool belt, a way to get more work done, faster, and in a better way.

 

Is there a shift happening in the content and dialog around the SharePoint community? I think so, and it is a much needed change. It's about time we stopped talking about IOPS and client library assemblies, and starting thinking about how the business can decrease costs and improve efficiencies. 

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Comments

Mark D Bean

$8 spent on customization for every $1 spent on license fee = WTF?

I won't disguise my lack of empathy for this platform in it's 'out of the box' state. However, it IS a platform so I can totally get behind the opportunities SharePoint offers businesses.

At C7 we believe any platform solution should be part of an overall company wide strategic initiative. All too often SharePoint is not deployed in a custom manner that meets business requirements and rapidly becomes "where documents go to die".

How about doing a bit of strategy and requirements gathering first instead of IT provisioning an instance and running away or even worse - letting the business deploy it themselves with no IT guidance?

How about doing a real vendor bake off based on requirements to select the best platform for the business as a whole?

I don't think giving away a sub par next to useless file sharing tool can be called a brilliant marketing job. It's simply the path of least resistance and a lame excuse for not doing a proper vendor and tool selection and spending real time and energy trying to meet the very real demand for collaboration and communication.

"Here - take this it's free, go away now and don't ask for help" is not a valid way to progress when in 2011 there are plenty of tools on the market that are clearly superior and require a lot less customization to provide REAL business value.
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Christian Buckley

Brilliant marketing does not equal brilliant business solutions

Mark, your statements here are true for **any** competitive platform -- go in without a plan, and you'll end up paying 8 to 10x more as you try to feel around the platform and figure out what end users really want and need. But this is not a platform shortcoming, but a systemic IT problem in how technology is planned and deployed, as Nick mentions.

My post was not a 'rah rah' session for SharePoint, but a recognition that the dialog around the platform is changing as customers are moving -- in my view -- away from this IT-focused perspective and toward solving real business solutions. As this happens, I do think we will see a shift in how people approach SharePoint deployments overall....partially through improvements to the platform and evolving documentation from Microsoft, but mostly through an expanding partner ecosystem of products and services that fill the gaps and tap into this vast pool of real-world experience. That's where the opportunity exists around SharePoint (and competitive platforms, as well): providing expertise around planning, strategy, and implementation.

And was Microsoft's marketing brilliant? Whether or not you like the platform, it's hard to argue with the numbers.
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Nick Snowdon

A more supportive point of view

Mark's lack of empathy is understandable, but really it is more a question of how SharePoint is deployed than any inherent problems with the platform.

Implementing SharePoint without good governance is a recipe for disaster; unfortunately it can take months (or years) to relize that fact. Within the framework, business can contribute their own ideas and creativity.

I am using SharePoint 2010 for the following:
- Web based portal
- Document management
- Records management
- Framework for composite applications
- Framework for reporting and BI tools

So far, from the user point of view, it is looking good (much better than SP2007). Sure, customization is increasingly difficult the deeper you get. But if there are better tools for these tasks than this "sub par next to useless file sharing tool" I would love to know.
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Mark D Bean

I've researched a lot of enterprise software recently ...

I have to say one of the best things I've seen in my 20 year enterprise career to date is the Jive 5 platform (not Jive 4.x that's not so great). It has OffiSync so end users can still use office and outlook etc. and participate in true real time collaboration.
It's social from the ground up and a joy to use.
It's expensive but probably still less expensive than having to heavily customize SP.
It also works in tandem with SP so you can still use SP for document and records management.
It has BI built in. Plus a real social graph and a great feature called "what matters" that feeds relevant content to the end users.
Jive 5 has an apps market that can easily handle all your composite app needs plus over 100 of the more commercial productivity apps (see here http://www.jivesoftware.com/products/apps) and seamlessly integrates with the activity stream.

Yes, Jive is one of our partners.
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