It’s either Darwin or the way of the Dinosaurs

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Keywords: Virtual Library, Library, Digital Content

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 The blogs posted here in the Capture Community focus primarily on the front side of document capture. By that I mean we blog about the “how to”; expanding document capture, increasing throughput, creating better quality images etc. and the “what do we do with”; OCR, indexing, workflow, storage etc.  aspects of electronic content.

So today, I wanted to talk briefly about something totally different; a forgotten victim of the electronic content age if you will. This victim is a poster child for the paper age. It has entire buildings dedicated to it and has a classification scheme that is so comprehensive it is universally used across the nation. Your tax dollars  fund it and it’s probably safe to say that almost all of us have visited one at some point in our lives or at least told our parents that we were going there as a cover for going somewhere forbidden with our friends. Need some more clues?  How about “the stacks”, card catalogs, periodicals?   Now you remember:  it’s your local Public Library.

I started thinking the other day about the long term relevance of the Public Library. What has electronic content done to our old friend?  With almost everyone having access to the Internet and with the surge in popularity of digital content and eReaders (Amazon reported that sales of ebooks have now exceeded hardcover and paperback sales on the Amazon.com website) how long will we need the Public Library? Does the Public Library have a “Dealing with Darwin” issue? (Geoffrey A. Moore, Dealing with Darwin, How Great Companies Innovate at Every Phase of Their Evolution  2005 The Penguin Group)  Can innovation and change save the library or is it already too late?  If you think it can’t happen, just look at the current state of Borders or Blockbuster Video.

I thought it might be fun to engage in a little virtual brainstorming about the potential future state of the library. Let’s try and make this interactive; which is really my way of encouraging you to play along at home. Here are a few ideas to get you started:

  1. Does the Public Library have to be a brick and mortar facility?  Would the transition to a “virtual library” be a viable innovation?
  2. What would a “virtual library” look like?  How would content be accessed and presented to its members?
  3. Will local taxpayers benefit from an electronic “virtual library”? Would we see a reduction in local taxes collected to support the traditional library just as businesses have realized cost savings by transitioning from paper based content to electronic??
  4. Would a hybrid solution, consisting of a combination “physical” and “virtual” library serve the needs of both digital natives and digital immigrants?
  5. Is there “an app for that”?  How does the rapid growth in mobile content impact a future design for the virtual library?
  6. Should the library offerings be expanded beyond books and periodicals (physical or digital) to include streaming digital content, music, video, podcasts, blogs, wikis etc.?

So what are your thoughts and ideas?  How would you change the Library to keep it relevant?  Is it  worth the time and effort to try and innovate the Library or should we just let it go the way of the dinosaurs?  This is the part where you come in. Just think of it as your opportunity to participate in a little Business Process Innovation.  Let’s see if together we can create a blueprint for a new library. Your input and ideas can be added as comments to this blog post. I will assemble all your ideas and publish them in a future blog post.  

Note:  Healthfirst employment is listed for identification purposes only.  Opinions expressed are personal opinions and not those of my employer.

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Comments

Steph Vollick

Research before writing!

I'd like to point out that there are countless examples of virtual libraries. There were even real librarians on Second Life offering real reference service, years ago!
As for hybrids of physical and virtual libraries, I can't think of a library today that doesn't in some way offer this. My library has ebooks, audio books, electronic access to journals and newspapers available from the comfort of home. This has become a standard, and I would be shocked to find many libraries that didn't offer some sort of online presence. At the very least libraries offer the ability to search the catalogue, renew items and e-mail reference questions to library staff.
Yes, there is an app for that. I’m surprised you didn’t search for one before writing this. You would have found a number of apps relating to libraries.
Many libraries already offer the things mentioned in point #6.
Please do a lot more research before the follow up post. You will discover that the last decade in libraries has already put into motion these changes and keep libraries relevant.
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Jimar Garcia

More about Collaboration?

I personally have not been to a public library in several years...and if I were to ask many of my non-student friends and colleagues, they would likely say the same. Providing digital content is low-hanging fruit in my opinion--engaging your constituents is something else. I think one compelling service a tech savvy library could provide is a "people's history" where locals can submit content (e.g., photos, stories, historic documents, etc.), and allow them to comment/collaborate (e.g., wiki, tagging, commenting on content).
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Chris Walker

Here to Stay

Public library's are here to stay. Aside from housing books and periodicals, they also curate much of our history. I had the opportunity to work on a project for a large Canadian public library and the amount and variety of objects that is under their guardianship is astounding. Certainly much of it can be digitized, but there's much that can't and some that, while it can, shouldn't be if you want the real experience.
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This post and comment(s) reflect the personal perspectives of community members, and not necessarily those of their employers or of AIIM International