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It is all about process!

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For those who watched the Lions play this past Sunday, what you heard and continue to hear was how the process of what once was considered to be a touchdown catch, was not finished. Thus the touchdown did not count resulting in the loss of the game to the Bears. The receiver did not finish the process of catching the ball in accordance with the new rules. While this may remain a controversial topic for the rest of the year, one thing is certain in that understanding the rules, associated processes and consequences of not adhering fully can be costly.

In business this is also a true and critical point that needs to be understood and addressed. Many businesses see process improvement and automation as essential to future success but few understand it fully and in many cases, do not have a full understanding of how their businesses actually operate. Lack of documented processed and processes that happened through serendipity are the norm in many organizations. Something needed to be done, someone did it and it worked so it became the accepted way things get done. Do you really want to take a chance your business can keep growing successfully and remain compliant without insight to how it operates?

In my view, organizations need to take a strong position in process management by first documenting their processes from end to end establishing an as-is baseline. Once these are documented and validated, look for ways to improve or establish a future state goal and create a roadmap on how to improve those processes and add automation to move the organization forward.

What say you? Do you have a story to tell? What are your thoughts on this topic? What is on your mind? Do you have a topic of interest you would like discussed in this forum? Let me know.

Bob Larrivee, Director and Industry Advisor – AIIM

Email me: blarrivee@aiim.org   

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www.aiim.org/training

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Comments

Submitted by Max Pucher September 14, 2010 - 10:57 PM

Hi Bob, good questions. Our Sharepoint integration of the ISIS Papyrus Platform is moving ahead well, but the one thing that becomes very clear is that deploying Sharepoint without a group of well-experienced programmers is a nightmare of unmanageability.

There certainly is no sensible process functionality within Sharepoint that one can link into. The content storage and search is cryptic at best and the APIs are a mess.

The reason that we integrating with Sharepoint despite all that is the mindset that the people have who decided to use Sharepoint. They want a simple way to collaborate and manage user-driven processes. With the goal-oriented process paradigm of Papyrus we can enable exactly that. For a current BPM using business, the Adaptive Process Paradigm of Papyrus is heresy! What no flwocharting? Can't be BPM!

That is exactly what Sharepoint users are trying to avoid - the complexity and overhead of the process management bureaucracy. Unfortunately, Sharepoint can't do processes out of the box, except if you are into programming.

Regards, Max J. Pucher, Chief Architect ISIS Papyrus
http://www.adaptive-process.com

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