Drug Dealers and IT are the only people who call their customers “users”
Seriously, why does corporate IT have more in common with a street pharmacist than the genius bar at the local Apple Store? Is Lotus Notes or SharePoint the new corporate crack? What does it say about an industry where customers are treated in such low regard? Have I just been watching too much ‘Breaking Bad’ this summer?
As customers, we need to change this mindset.
Dan, are you really serious?
Yes, I’m totally serious. In fact, IT is eerily similar to drug dealers. Their entire goal is to get you addicted to their technology products, and have literally no other alternative to get your fix. You might hate the enterprise software products they provide, which are outdated and worse than you could buy on your own, but until recently, there were no alternatives to the corporate IT cartel.
The rise of the cloud and shadow IT
Some intrepid “users” have taken it on themselves to provide the tools and services they need to get work done; to get their fix without waiting for IT to provide it. Consumer tools and devices are being smuggled in to the enterprise, and cloud services are growing like wildfire as customers charge services to their personal credit cards to get things done.
The War on Drugs
Clearly, this model is not working for anyone, especially IT or the customers they serve. As AIIM President John Mancini notes, “Why is it that I feel so powerful as a consumer, and so lame as an employee?” It certainly has to do with IT’s view of us as nothing more than technology addicted users who muck up their plans. Therefore, our only option is true revolution on behalf of customers everywhere, and as John puts it, we need to OCCUPY IT.
Join the revolution!
You seriously need to read and share John’s manifesto called “Occupy IT.” The five demands of the #OccupyIT Manifesto are:
Demand #1 – Commit to the cloud to become faster, more agile and innovative.
Demand #2 – Mobilize everything to have more access, more often.
Demand #3 – Make the business social to increase meaningful engagement.
Demand #4 – Digitize anything that moves to improve responsiveness.
Demand #5 – Prepare for extreme information management by securing the right expertise.
Are you ready to join the revolution? Grab a free copy of the book at http://pages2.aiim.org/occupy_it_when_ready.html , and stand up for your rights as a customer.
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This post and comment(s) reflect the personal perspectives of community members, and not necessarily those of their employers or of AIIM International