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What do AIIM members think about Enterprise 2.0?

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Is Enterprise 2.0 or social software important to you? Check out what your industry colleagues thinks about this:

• 29% see Enterprise 2.0 as imperative or significant to their organizations business goals 
• 59% think social networking will make a dramatic change to business life in the next few years
• 37 % of members 31-45 years old expect to use the same type of networking tools with their business colleagues as they do with friends and family
• 49% of members 31-45 years old believe that the ‘wisdom of the crowds’ improves information quality
• Studies have shown that Wikipedia is as accurate as Encyclopedia Britannica 

Its not IF to implement Enterprise 2.0, - its HOW to do it! It’s therefore important to understand the following:

• How can social software be used within an organization to improve knowledge sharing and collaboration?
• How can I improve communication and transparency between departments and locations?
• How can new staff learn from more experienced staff?
• How can staff easier find colleagues with relevant expertise or experience?
• How do I balance openness vs. control?

Use this community to find the answer to these and other questions. Connect, share and learn.

Comments

Submitted by Daniel O'Leary May 27, 2010 - 12:41 AM

Was that 50% of organizations block access to E20 resources. It creates a serious information blackhole when people can't participate or learn from social networks. I'm sure other members will agree, the conversations and topics we address here start a lot of great discussions with colleagues and customers.

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Submitted by Bryant Duhon May 27, 2010 - 9:05 AM

Let's riff on that idea, Dan. You're right (though I think all of us participating here are a bit biased) that blocking access to social networks can prevent ideas/discussions from happening.

How would you make the argument for openness to a hard-headed, old-school CEO who only cares about numbers, thinks butts in cubes means productivity, and thinks social is for the golf course where business deals are sealed. [If I had more tea, maybe I could think of even more stereotypes.] How do you get across to this guy that social media/e20/etc. is going to help business?

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Submitted by Daniel O'Leary May 27, 2010 - 3:13 PM

Few possible arguments to be made:

1) Employees will either take a smoke break, coffee / water cooler, or do SOMETHING. You might as well let it be productive to the organization
2) Darwinism- organizations with access to these resources are better informed, more agile, and knowledgeable than someone who is not
3) Trust - I you can't trust someone to not abuse it, fire them. I'm serious, harsh but serious. Set expectations, make a usage policy, provide some training on how to use the tools etc.
4) Digital Natives. While writing this comment, I'm on a call with a customer, typing, and monitoring tweetdeck in a second monitor. My generation swims in information and multi tasks by default
5) It will happen anyways. Smart phones make this even worse. My former employer blocked www.wikipedia.com because they said it had no work value. Yep. That's the old-school CEO for you.

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This post and comment(s) reflect the personal perspectives of community members, and not necessarily those of their employers or of AIIM International