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10 Fast Facts About Document Management

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Pam Doyle’s presentation at the AIIM road show in Chicago contained some “fast facts” about document management that I thought worth repeating. I thought these reminders of DM value were particularly relevant given the coming tightening of IT resources:

1. Companies spend $20 in labor to file a document, $120 in labor to find a misfiled document, and $220 in labor to reproduce a lost document.
2. 7.5 percent of all documents get lost; 3 percent of the remainder get misfiled.
3. Professionals spend 5 – 15 percent of their time reading information, but up to 50 percent looking for it.
4. The average document photocopied 19 times.
5. There are over 4 trillion paper documents in the U.S. alone and they are growing at a rate of 22% per year (PricewaterhouseCoopers).
6. Corporate users received an average of 18 megabytes (MB) of e-mail per day in 2007; E-mail is expected to grow to over 28 MB per day by 2011.
7. Users send and receive an average of 133 e-mail messages per day (Radicati Group).
8. A single FAX machine costs $6,200 per year (Captaris); the average time to manually FAX a document is 8 minutes.
9. The average cost to send a package via courier service is between $8 and $15.
10. The cost of office space has increased 19% (Office Space Across the World 2008).

Full article here.
 

Comments

Submitted by Daniel O'Leary May 28, 2010 - 6:37 PM

Pam, I love your enthusiasm and this knowledge, and have a question for you (pardon the inner statistics nerd), where is this data from? (Links) What was their research methodology, sample size?

I'm sure in the community, we've all heard or seen these number many times, but here is my question: Can you provide some sources? Sighting long dead or out of date accounting and analyst firms and reports is a vendor cop out.

The sources you quoted are all great, but these types of number ignore the simple fact that since 2008, the global economy has been in upheaval. Are these statistics still relevant?

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