there's a useful book on how to implement RM systems its
Implementing Electronic Document and Record Management Systems (by author Azad Adam?)
you can find it at amazon through the following link
http://www.amazon.com/Implementing-Electronic-Document-Management-Systems/dp/0849380596/ref=pd_sim_b_5

or you can read it through Google books through the following link

http://books.google.com.eg/books?id=8ACVn548d3kC&printsec=frontcover&dq=Implementing+Electronic+Document+and+Record+Management+Systems&cd=1&safe=active#v=onepage&q&f=false

Laserfiche puts out a great guide that I've referenced and recommend often. It's vendor neutral, the language is simple, and you can easily share this with colleagues who might not be familiar with ERM. See page 50 in the PDF.

http://www.laserfiche.com/pdf/ImagingGuide.pdf

The Laserfiche guide is a really good intro/overview. I echo that recommendation.

Great, thanks Daniel!

Thanks!

Can everyone send me a headshot of themselves? I'd like to include contact information of people recommending these reads. You can email them to me at jlombardo@aiim.org

Thanks again!