Mostly about scalability and integration. Depending upon whence they came from originally some of the BPM platforms are better than others when it comes to data-centric, people-centric or EAI-centric workflow. They all do it more or less, but some do one or two of the above better than the others; again, dependent upon their core competency and where they originally came from. The scalability aspect negates the "one-size fits all" aspect of your question in that, depending upon an organization's infrastructure (including network), the number of apps they're going to deploy on it and the nature of the applications and their architecture, some of the vendors scale better than do others. That aspect is mostly about how well they do the database and middleware, but I digress.

Most of the bigger companies do one or more BPM and ECM platforms both, making "enterprise strategic" statements about the respective platforms. In the fortune 100 I usually see two BPM platforms and three to five ECM platforms including, of course, SharePoint. SMBs usually go with a single platform.

Just my tuppence.

No, there isn't. SMB's aren't going to need (or be able to afford) the same tools as large enterprises. I don't think the "centricity" of the flows are going to continue to be a determining factor. If you look at the tool sets that both Pat and I work with, they are architected in a way that can support any type of workflow (think true SOA).

I agree with Pat that most organizations of any size use multiple tools for BPM and ECM. However, I bet a Fat Tire that it's by accident rather than by design.

I think what's going to be interesting over the next few years is how case and process management solutions are going to handle integration with hosted (eschewing the word "cloud") LOB and content management applications.

No, there isn't. SMB's aren't going to need (or be able to afford) the same tools as large enterprises. I don't think the "centricity" of the flows are going to continue to be a determining factor. If you look at the tool sets that both Pat and I work with, they are architected in a way that can support any type of workflow (think true SOA).

I agree with Pat that most organizations of any size use multiple tools for BPM and ECM. However, I bet a Fat Tire that it's by accident rather than by design.

I think what's going to be interesting over the next few years is how case and process management solutions are going to handle integration with hosted (eschewing the word "cloud") LOB and content management applications.

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