Hello Community,

currently I work on my master thesis and try to find a paper, which I can citate, where the first definition of ECM was made (back in 1999/2000).

As far as I found out, it was: 'The technologies used to create, capture, customize, deliver, and manage content in support of business processes'.

Unfortunately I wasn't lucky so far with my search.

Has anyone some clues for me where I can try to find it?

Thank you very much!

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