Industry Research

• State of the ECM Industry 2011 - How well is it meeting business needs?

  This year’s ECM report shows a much more mature user-base, integrating existing and new ECM and RM suites, SharePoint portals and vertical-market add-ons, into genuinely universal information access and content management infrastructures. Users are keen to attack content chaos and drive cost reductions, but are also looking for more effective staff collaboration and engagement.  We measured how well ECM systems are matching industry-specific needs, what are the most popular strategies for integration, and how is SharePoint fitting in.

• Capture and Business Process: drivers and experiences of content-driven processes

  Offices are at last using less paper. Although still growing in 27% of organizations, in 39% paper usage is finally starting to fall. However, the strongest drivers for scanning and capture are not savings on paper storage space but improved searchability and knowledge sharing, followed by productivity improvements in document-centric business processes.

  Nearly 40% of the organizations surveyed reported investment payback within 12 months of implementing systems. We also compare strategies for outsource, centralized scanning and distributed scanning, and look at levels of capture integration with other enterprise systems.