What is the difference between the Practitioner and Specialist programs?
The Practitioner courses cover the main concepts of ECM, ERM, IOA, BPM, EMM or E2.0 while the Specialist courses cover best practices for implementing solutions for ECM, ERM, IOA, BPM, EMM or E2.0. AIIM strongly suggest that you take the Practitioner course before taking the Specialist course.
Do I first have to take the Practitioner course before attending the Specialist and Master courses?
The three training programs can be taken in any order, but we recommend that you take the Practitioner program before taking the Specialist course. You may also start directly with the 4-day Master program to get an in-depth understanding since this covers both the Practitioner and Specialist programs.
What is the difference between the ECM and ERM programs?
The ECM Certificate Program covers the strategies, methods and tools to capture, manage, store, preserve and deliver information in support of business processes, while the ERM Certificate Program explores records management in relation to the business needs of all types of organizations, both in the public and private sector, embracing all records, but with a particular emphasis on electronic records. The ECM program gives you a broader view on managing content, document, records and processes across an organization, while the ERM program gives you more in-depth knowledge about electronic records management.
Which should I take first: the ERM or the ECM certificate program?
This depends on your experience and existing solutions. Start with the ECM course if you need a good understanding of how to manage your information assets across your organization, or if you need to expand the usage of a departmental solution. Start with the ERM course if you need more in-depth knowledge about electronic records management.
Is it only possible to become a Master by attending a 4-day training course?
No, an alternative to attending a 4-day Master class is to first take the Practitioner course (classroom or online), then the Specialist course (classroom or online), and then attend a 2 day Master Preparation Workshop. You need to have both the Practitioner and Specialist designations to attend this 2 day Master Preparation Workshop. The 4-day Master class and 2-day Master Preparation workshops are highly interactive, and these Master classes and workshops are therefore only available as classroom courses.
Do I learn the same in an online and onsite training course?
The onsite training courses cover the same content as the online courses even though the training structure may differ. You will also find that some online training modules cover topics in more detail while onsite classes provide you with more interactive case studies and exercises.
When and where are you planning to arrange training classes?
All currently scheduled training sessions are listed on our website, but all Practitioner and Specialist programs are also available as online courses.
Please contact training@aiim.org if you wish to schedule a private training session for your company.
What is the difference between CDIA+ and the AIIM ECM training programs?
AIIM used to offer CDIA+ courses both in the US and Europe, but this course and designation focuses mainly on how to plan, design and implement an imaging system. It has existed for approximately 10 years and we expect there are approximately 6000 CDIA+ certified people in the world. The AIIM ECM training program were introduced in early 2006, and more than 1800 people took the program the first 12 months.
The board of directors of AIIM decided in early 2005 that this industry needed a broader vendor neutral standard for competence and professionalism, and we therefore established Education Advisory Groups in North America and Europe to define necessary skill sets for not only Enterprise Content Management, but also Electronic Records Management. Members included Gartner, PwC, EMC, FileNet, SAP, FBI, CreditSuisseFirstBoston, GlaxoSmithKline, etc, and we hired Cornwell Management Consultant and Oxford Group to put together the program based on requirements defined by the Education Advisory Groups.
The training program is designed to be useful for end users, suppliers, and the channel, and three levels of certificate is awarded—Practitioner, Specialist, and Master—to recognize accomplishment. The Strategy component covers the business benefits and implications, the Practitioner component covers the information lifecycle and relevant concepts, the Specialist component covers best practices of how to implement, and the Master program covers the main elements from the above components in addition to a case study exercise. The Specialist program is developed to supplement your project management methodology, like Prince2, and helps you define scope, strategy, analyse and define requirements, migration, etc.
Based on the work we do with thousands of current and prospective content, document and records management end users, we believe that the AIIM training programs will rapidly become the industry standard for education and training.
How do the rest of AIIM's Certificate Programs fit into the overall training path?
The BPM (Business Process Management) course provides attendees with a very practical understanding of how business process management enhances the overall ECM environment. From fundamental definition through practice and technology dissection, this course provides an in depth view of BPM. Students in this course will learn and understand the differences and complimentary aspects of BPM in relation to an ECM environment, allowing them to apply what they learn toward enhancing the overall effectiveness of their implementations.
The IOA (Information Organization and Access) course focuses on how to organize information for optimized information access. Students get a good understanding of enterprise search, content inventory and classification, categorization and clustering, fact and entity extraction, taxonomy creation and management, and information presentation.
The EMM (Email Management) course provides attendees with an understanding of how to improve the control of corporate emails. This course covers email capture and retention, technologies for email management, email storage, archiving and backup, email classification, governance and developing, implementing and managing the email policy.
The E2.0 (Enterprise 2.0) course focuses on how to use Web 2.0 technologies to improve collaboration and innovation across the enterprise. This course covers the evolution and definition of Enterprise 2.0 technologies, risk and control vs. collaboration and innovation, assessing organizational readiness, frameworks and concepts and best practices for implementing Enterprise 2.0.
Other Questions?
Please contact AIIM to get an answer to your question. All emails are answered within 1 business day.
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Email: training@aiim.org
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