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Capture / Manage

The tools and techniques to systematically capture, control, and disseminate information within the organization.

Information Capture
Business Process Management
Knowledge Management
Email Management
Content Management

Information Capture

The process of transforming content into a format that can be reliably searched, retrieved, and used by the organization.

2.1.1 Types of Capture
2.1.2 Indexing Strategies
2.1.3 Capture Planning & Preparation
2.1.4a Interoperability & Integration Techniques 1
2.1.4b Interoperability & Integration Techniques 2
2.1.5 Compression Techniques and Formats
2.1.6 Capture Process Mapping & Shared Drive Cleanup

Business Process Management

The practice of strategically aligning business processes with partners and customers in order to maximize performance.

2.2.1 Process Improvement Technologies
2.2.2 Relating Process and Information Management
2.2.3 Analysis Techniques
2.2.4 Process Auditing
2.2.5 Routing Roles and Responsibilities
2.2.6 BPM and BPR

Knowledge Management

The practice of systematically capturing, controlling, and disseminating organizational intelligence among its workers.

2.3.1 KM Principles, Practices, and Primary Tools

Email Management

The activity of systematically controlling the quality and quantity of electronic communications within an organization.

2.4.1a Key Concepts & Issues Part 1
2.4.1b Key Concepts & Issues Part 2
2.4.2 Email Architecture, Backups and Archiving
2.4.3a What and When to Manage Email Part 1
2.4.3b What and When to Manage Email Part 2

Content Management

The activity of systematically collecting and organizing information intended for distribution to a designated audience.

2.5.1 Content Management Core Considerations
2.5.2 Content Lifecycle Considerations
2.5.3 Format Considerations
2.5.4a Specialty Considerations - Workgroup & Public Access
2.5.4b Digital Asset and Case Management
2.5.5 Content Inventory
2.5.6 Interaction Flows & Metrics