The tools and techniques that support and enable communication and information sharing within the organization to achieve business goals.
Collaboration
A working practice whereby individuals work together to a common purpose to achieve business benefit. Includes synchronous collaboration (e.g. online meetings and instant messaging) and asynchronous collaboration (e.g. shared workspaces, annotations, wikis).
Methods of collaboration and communication through internal channels, company-controlled external channels, and/or branded external channels. Examples include wikis, blogs, forums, and document sharing sites.
An emerging mode of business operations in which tools and processes are seamlessly integrated with workers' roles.
Instant Messaging
A system for electronic synchronous one-to-one or one-to-many communications. Considered a component of synchronous collaboration.
Telecommuting Support
The practice of providing the necessary tools and conditions for employees to work flexible locations and hours.
Web Conferencing
Methods and tools for conducting meetings remotely via the Internet. Considered a component of synchronous collaboration.
