The tools and techniques to systematically capture, control, and disseminate information within the organization.
The process of transforming content into a format that can be reliably searched, retrieved, and used by the organization.
Business Process Management
The practice of strategically aligning business processes with partners and customers in order to maximize performance.
Knowledge Management
The practice of systematically capturing, controlling, and disseminating organizational intelligence among its workers.
Email Management
The activity of systematically controlling the quality and quantity of electronic communications within an organization.
Content Management
The activity of systematically collecting and organizing information intended for distribution to a designated audience.
